Client Partner - Energy and Utilities

The Client Partner at Brillio holds a pivotal role in driving sales and business development strategies, fostering executive relationships for Energy and Utilities clients. Key responsibilities include establishing trust with clients, managing relationships at CXO levels, overseeing the account P&L, and ensuring delivery excellence through a dedicated team of practice managers.

Candidates for the Client Partner role at Brillio should demonstrate a successful track record of delivering growth with large Energy and Utilities services clients, particularly those with contracts exceeding $15M. Experience with payments fintech companies is desirable, along with a strong grasp of digital technologies including Product Engineering, Cloud, and Analytics.

As a Client Partner, your primary focus is to ensure customer success by understanding and advocating for their business priorities. You'll provide strategic advice and market-leading solutions, embedding Brillio as a trusted IT partner and facilitating innovative solutions tailored to each client’s needs.

Brillio fosters an entrepreneurial culture where collaboration, innovation, and agility are paramount. As a Client Partner, you'll enjoy working in a dynamic environment where teamwork is encouraged, and your ideas can thrive to enhance customer experiences and drive business growth.

The Client Partner position at Brillio presents a fantastic growth opportunity, particularly in the fast-evolving Digital Transformation space. As part of a rapidly growing company, you’ll have the chance to contribute significantly and advance in your career while working on exciting digital projects.

When establishing a relationship with a new client, it's crucial to first understand their business goals and culture. Approach the initial interactions with genuine curiosity, ask insightful questions, and actively listen. This helps in building trust and showing your commitment to their success.

In addressing a challenging client situation, it's important to assess the issue comprehensively. Share specific examples where you proactively sought feedback, addressed concerns transparently, and presented innovative solutions that aligned with the client's objectives, ultimately reinforcing their trust in your partnership.

To drive revenue growth for Energy and Utilities clients, focus on leveraging Brillio's advanced technology solutions to enhance operational efficiency. Explore upsell opportunities by understanding the client's evolving needs and positioning tailored solutions that deliver significant value-adding results.

Ensuring customer satisfaction involves consistent communication and delivering on promises. Regular check-ins, gathering feedback, and being responsive to client needs are essential practices. Additionally, providing proactive recommendations based on industry trends helps solidify your role as a strategic partner.

Prioritizing client accounts is about understanding which clients provide the most strategic value and aligning resources accordingly. Use metrics like revenue potential and relationship depth to guide your focus, while remaining adaptable to any changes in client requirements.

Some of the most critical trends in the Energy and Utilities sector include the push towards sustainable energy solutions and the integration of digital technologies for efficiency. Understanding these trends allows you to suggest innovative approaches that keep clients ahead in their industries.

Leveraging Brillio's capabilities involves mapping our diverse offerings to the specific needs of clients. By conducting thorough assessments and engaging in collaborative brainstorming sessions, clients can be introduced to solutions that truly resonate with their objectives and challenges.

My approach to managing a diverse team involves fostering open communication and promoting a collaborative culture. Understanding diverse perspectives leads to richer solutions. Assuring clarity of roles and an inclusive environment empowers team members to contribute their best work.

Staying updated on industry advancements is crucial for a Client Partner. I regularly engage in professional development through webinars, industry publications, and networking with peers. Continuous learning helps me advise clients effectively on the latest innovations and emerging technologies.

A successful Client Partner possesses strong relationship management skills, strategic thinking capabilities, and deep industry knowledge. Additionally, an owner’s mindset and a commitment to innovation are key attributes that drive success in nurturing client relationships and achieving mutual goals.