Job details

Mgr, Systems Engrg Mgmt

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Lead and manage a team of Systems Administrators providing mentorship and guidance.
Act as an escalation point for any issues and form sustainable resolutions that meet the team’s SLA’s.

Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data, Machine Learning, Security Key Management, Image Processing, and Queueing Systems.
Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency.
Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.
Document and maintain relief and resolution guides in knowledge articles and standard operating procedures.
Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
People management experience, and of a technical operations team such as System Administration, DevOps, or SRE.
Solid experience with Linux (RedHat and/or CentOS)
Experience administering fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
Ideally some experience with service troubleshooting covering things like web front-end, systems, databases and networks.
Ideally you would have some familiarity with MySQL, Oracle, MariaDB or similar technologies
Experience managing projects across geographical regions.
Good communication skills and the ability to work in an open, collaborative and dynamic team environment.
It would be a great benefit if you had an understanding of ITIL v3 framework and how it applies to incident, problem and change.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$202550 / YEARLY (est.)

min

max

$147300K

$257800K

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What You Should Know About Mgr, Systems Engrg Mgmt, ServiceNow

Are you ready to take your career to the next level? Join ServiceNow as a Manager of Systems Engineering Management and play a pivotal role right from our sunny headquarters in San Diego, California! In this exciting position, you’ll lead a dynamic team of Systems Administrators, providing them with mentorship and guidance while managing team responsibilities related to datacenter infrastructure and microservice clusters. You'll tackle challenges involving Big Data, Machine Learning, and Security Key Management, ensuring the seamless integration of these cutting-edge technologies into our platform. You won't just maintain existing processes; you'll be empowered to refine our standard operating procedures, enhance our tools, and introduce innovative solutions for improved team efficiency. Collaborating with internal teams to identify recurring issues will be your forte, as you work to document relief and resolution guides that are invaluable for our operations. If you're passionate about leveraging AI to revolutionize workflows and decision-making, this is the perfect opportunity to make your mark. We embrace a culture of inclusivity and encourage candidates from diverse backgrounds to apply. So if you're ready to dream big and contribute to making the world work better for everyone, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Mgr, Systems Engrg Mgmt Role at ServiceNow

What are the main responsibilities of the Manager of Systems Engineering Management at ServiceNow?

As the Manager of Systems Engineering Management at ServiceNow, you'll oversee a team of Systems Administrators, lead the management of datacenter infrastructure, and guide efforts in microservice clusters. Your role includes mentoring team members, acting as an escalation point for technical issues, and refining standard operating procedures to enhance efficiency.