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Sales Director - Employee Workflows (FINS & Energy)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

  • Build a team of direct Sales Executives to drive rapid new business sales growth in the region
  • Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
  • Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
  • Recruit, coach and mentor team members to drive excellence
  • Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
  • Manage and report accurate forecast and pipeline to the business
  • Achievement of annual sales goals on a quarterly and annual basis is required
  • Engage and align effectively in C-level meetings in order to properly understand customer business requirements
  • Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
  • Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

  • Experience managing a team of Strategic AE's selling into any of the following: Banking, Insurance, Core Services & Energy
  • Can reside anywhere in the US - team members are located all over the country
  • Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
  • Strong success in recruiting, coaching and managing an exceptional sales team
  • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
  • Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
  • Experienced in driving sales process and drive effective working relationships with Sales Operations
  • Ability to understand the 'bigger picture' and business drivers around IT
  • Ability to build long term strategic and senior level relationships
  • Ability to adapt and work effectively within a rapidly changing and growing environment
  • Demonstrates strong business and financial acumen
  • Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
  • Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
  • Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
  • Ownership of driving successful pipeline generation activities developed by marketing or the partner community

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $151k - $225k, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$188000 / YEARLY (est.)
min
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$151000K
$225000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Director - Employee Workflows (FINS & Energy), ServiceNow

At ServiceNow, we're looking for a passionate and driven Sales Director for Employee Workflows, specifically focusing on FINS & Energy, to join our dynamic team located remotely in New York. This role is an incredible opportunity to lead a team of Sales Executives as we strive to expand our market presence and drive new business sales growth across the region. You’ll be at the forefront of building and executing a sales strategy in collaboration with Sales Operations, which requires an understanding of the competitive landscape. Your daily adventures will include engaging in territory planning, nurturing relationships, and collaborating with Field Sales Teams to close exciting opportunities. We’re excited for you to bring your experience in managing Strategic Account Executives and your knack for developing exceptional talent. As a Sales Director, you will play a pivotal role in setting performance expectations and ensuring your team excels at meeting their sales goals. Your analytical mindset will help you manage accurate forecasts and effectively communicate with relevant stakeholders. We believe in open connections, so your responsibilities will also include engaging in C-level meetings to truly understand our clients’ needs. At ServiceNow, we prioritize cultivating long-lasting customer relationships as we embrace our mission to make the world work better for everyone. If you're ready to embrace a culture of collaboration and overachievement while driving transformative growth, we’d love to have you on board!

Frequently Asked Questions (FAQs) for Sales Director - Employee Workflows (FINS & Energy) Role at ServiceNow
What are the primary responsibilities of the Sales Director - Employee Workflows at ServiceNow?

The Sales Director - Employee Workflows at ServiceNow will be responsible for building and leading a team of Sales Executives to drive rapid business sales growth in the FINS and Energy sectors. This includes developing sales strategies, engaging in territory planning, coaching and mentoring team members, managing sales forecasts, and nurturing relationships with clients at the C-level.

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What qualifications are required for the Sales Director position at ServiceNow?

Candidates for the Sales Director - Employee Workflows position at ServiceNow should have experience managing Strategic Account Executives, a proven track record in new business sales, strong recruitment and coaching skills, and the ability to adapt to a rapidly changing environment. Knowledge of the Banking, Insurance, Core Services, and Energy industries is also beneficial.

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How does ServiceNow support its Sales Director in achieving goals?

ServiceNow supports its Sales Director - Employee Workflows by fostering a collaborative environment, offering access to robust resources and tools for territory and pipeline management, and ensuring alignment with other teams such as Solution Consulting and Professional Services. Their guidance allows for effective go-to-market strategies and customer engagement.

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What does the recruitment process look like for the Sales Director role at ServiceNow?

The recruitment process for the Sales Director - Employee Workflows at ServiceNow typically involves an initial screening interview, followed by several rounds of interviews with key stakeholders and leadership. Candidates should expect discussions focused on sales strategies, team management experiences, and how they've navigated the complexities of C-level engagements.

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What career growth opportunities exist for a Sales Director at ServiceNow?

As a Sales Director - Employee Workflows at ServiceNow, you can expect significant career growth opportunities including the ability to advance within the sales organization, take on larger territories, and potentially move into higher leadership roles. The company promotes continuous learning and professional development.

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Common Interview Questions for Sales Director - Employee Workflows (FINS & Energy)
What sales strategies have you successfully implemented in your previous roles?

When answering this question for the Sales Director position, focus on specific strategies you've employed that led to measurable sales growth. Highlight your ability to analyze market trends and adapt your approach accordingly while emphasizing how you engaged with your sales team to implement these strategies.

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How do you foster a high-performance sales culture within your team?

To answer this, discuss your methods for setting clear performance expectations, providing regular feedback, celebrating wins, and implementing coaching sessions. Mention how you encourage collaboration and innovation among team members to maintain a motivated and high-achieving environment.

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Can you describe a time you successfully closed a significant deal?

Share a specific example that highlights your negotiation skills, understanding of client needs, and how you navigated challenges during the sales process. Discuss what factors contributed to ultimately securing the deal and how it benefited your company.

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How do you approach territory planning and market analysis?

Explain your process for conducting a thorough analysis of market potential, competitive landscape, and existing client relationships. Discuss how these insights inform your territory planning, including setting quotas and identifying growth opportunities.

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How do you handle underperformance in your sales team?

Describe your approach to identifying the root causes of underperformance, providing support through coaching and development, and establishing clear improvement plans. Emphasize the importance of continuous communication and setting achievable goals for team members.

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How do you ensure alignment between sales and other departments?

Discuss your strategies for fostering collaboration among departments, such as regular cross-functional meetings, shared goals, and joint projects. Highlight how this alignment enhances overall business performance and customer satisfaction.

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What role does client feedback play in your sales strategy?

Explain how you integrate client feedback into your strategy by utilizing it to enhance product offerings, improve customer engagement, and refine your sales approach. Share examples of how client insights have led to adjustments in sales processes or offerings.

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Can you provide an example of a time you adapted to a market change?

Discuss a specific instance where market trends forced you to pivot your sales strategy. Emphasize your analytical skills in recognizing changes and how you led your team to adapt effectively, leading to continued success despite challenges.

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What metrics do you believe are most important for measuring sales success?

Share the key metrics you track, such as sales revenue, conversion rates, customer acquisition costs, and the success of sales initiatives. Explain how you use these metrics to guide strategy and drive team performance.

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How do you prioritize your sales opportunities?

Discuss your criteria for evaluating sales opportunities, including factors such as potential revenue, strategic importance, and customer alignment. Explain how setting clear priorities helps allocate resources effectively and maximizes team focus.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 15, 2025

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