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Solution Sales Executive

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Asset Management as well as ServiceNow's Strategic Portfolio Management (SPM) products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

  • Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
  • Provide input to AE during the account planning process based on territory strategy and recommendation
  • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
  • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
  • Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
  • Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
  • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
  • Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

  • 5+ years knowledge on return on investment of specialty solutions area to lead solution win
  • Experience as an AE, or in alternative sales/ customer service role
  • Understanding of business sales processes
  • Traver required: 25%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $124,150 - $204,850, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$164500 / YEARLY (est.)
min
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$124150K
$204850K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Solution Sales Executive, ServiceNow

As a Solution Sales Executive at ServiceNow, based in sunny San Francisco, California, you will play a crucial role in driving the market success of our Asset Management and Strategic Portfolio Management products. Imagine being part of a team that empowers organizations across the globe, including 85% of the Fortune 500®, to enhance their operations using innovative AI technology. Your day-to-day activities will vary but may include supporting account planning strategies, helping customers envision the transformative potential of digital solutions, and collaborating closely with your account team and specialists. You'll also have the opportunity to guide and coach Account Executives and others on identifying key solution opportunities, all while customizing your responsibilities to fit the unique needs of your territory. At ServiceNow, we pride ourselves on fostering an inclusive and open environment, making it easier for everyone to contribute their unique skills and experiences. Whether you’re leveraging your understanding of business sales processes or your passion for technology, this role offers you a chance to not just reach your potential but to elevate those around you, championing diversity and belonging as we work towards our mission of making the world work better for everyone. Your unique experiences are what we value, and if you have the drive and skills, we encourage you to apply, even if you don’t meet every qualification listed. Join us and help us redefine productivity across the globe!

Frequently Asked Questions (FAQs) for Solution Sales Executive Role at ServiceNow
What does a Solution Sales Executive at ServiceNow do?

A Solution Sales Executive at ServiceNow focuses on driving the market success of our Asset Management and Strategic Portfolio Management products. They support territory strategy, engage with customers to demonstrate the value of digital transformations, and collaborate with cross-functional teams to ensure effective account planning and strategy execution.

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What qualifications are required for the Solution Sales Executive position at ServiceNow?

To excel as a Solution Sales Executive at ServiceNow, candidates should possess over five years of experience related to specialty solution areas and have a strong understanding of return on investment. Previous roles as an Account Executive or in sales/customer service are beneficial, alongside a grasp of business sales processes.

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What does the compensation structure look like for a Solution Sales Executive at ServiceNow?

ServiceNow offers a competitive compensation package for Solution Sales Executives, with a base salary ranging from $124,150 to $204,850. Additionally, there may be variable compensation, equity, and other benefits, making it an attractive opportunity for professionals in this role.

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Is travel required for the Solution Sales Executive role at ServiceNow?

Yes, the Solution Sales Executive role at ServiceNow requires travel, approximately 25% of the time. This travel is intended to support customer engagements and enhance collaborative efforts with teams and partners.

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How does ServiceNow support inclusivity in the workplace for Solution Sales Executives?

At ServiceNow, inclusivity is a core value. The company encourages applicants from diverse backgrounds and non-traditional paths, believing that unique experiences enrich the team. Furthermore, they actively promote an open and inclusive environment for all employees.

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Common Interview Questions for Solution Sales Executive
Can you describe your experience with sales strategies for technology solutions?

When answering this, share specific examples of successful sales strategies you've designed or implemented. Highlight your understanding of customer needs, market analysis, and how you measured success through metrics.

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How do you approach building relationships with potential clients?

Discuss the importance of listening and tailoring your approach based on client needs. Mention strategies like regular follow-ups, providing value through insights, and creating trust through transparent communication.

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What do you know about ServiceNow and its products?

Research ServiceNow’s products, especially related to Asset Management and Strategic Portfolio Management. Highlight what excites you about their offerings and how they align with market trends in digital transformation.

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Can you illustrate a time when you had to overcome a significant sales challenge?

Share a story where you faced a roadblock in a sales process. Describe the situation, actions taken to address the challenge, and the effective results that followed. This demonstrates problem-solving skills and resilience.

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How would you assess the success of a digital transformation project?

Talk about the importance of defining clear KPIs prior to project launch, techniques for measuring ROI, and how customer feedback can influence perceived success. This shows an analytical mindset.

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What is your understanding of the role of a Solution Sales Executive?

Explain that the Solution Sales Executive is pivotal in aligning customer needs with product solutions. Highlight their responsibilities in strategy development, client engagement, and collaborating with cross-functional teams.

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How do you stay updated on industry trends and technologies?

Mention resources like industry publications, webinars, and networking with peers. Focus on how continuous learning and professional development keep your skills sharp and relevant.

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Describe your experience in coaching and mentoring others.

Provide examples of how you've guided colleagues or junior team members. Explain your mentoring style and how you measure their progress and enhance their skill sets.

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What strategies have you used to meet or exceed sales targets?

Discuss specific strategies, such as setting personal benchmarks, employing CRM software for tracking, and fostering close relationships with leads. This illustrates your commitment to achieving goals.

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Why do you want to work at ServiceNow as a Solution Sales Executive?

Express your admiration for ServiceNow's innovative technology and commitment to improving workplace efficiency. Connect your personal career goals with ServiceNow’s mission to make the world work better for everyone.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 8, 2025

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