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Senior Solution Sales Executive (Customer Workflows) - job 1 of 2

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $130,950 - $216,050, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$173500 / YEARLY (est.)

min

max

$130950K

$216050K

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What You Should Know About Senior Solution Sales Executive (Customer Workflows), ServiceNow

Are you ready to take your sales career to the next level? ServiceNow is searching for a passionate Senior Solution Sales Executive for Customer Workflows to join our innovative team at our stunning office located at 50 Hudson Yards in New York City. In this critical role, you will be in charge of driving market success with cutting-edge Customer Workflow products built on our award-winning Service Management platform. As a seasoned professional, you'll work closely with our account team, providing your expertise to support the territory strategy and improve vertical agreements. You'll have the opportunity to coach and guide Account Executives and partner with clients to help them envision the transformational power of digital solutions. We place a high value on a vibrant and inclusive workplace, celebrating diverse ideas and backgrounds. Although we're looking for someone with at least 7 years of experience in specialty sales solutions, we believe that unique experiences can enrich our team. Join us at ServiceNow, where a competitive salary, meaningful equity options, and comprehensive benefits await you. Together, let’s continue our journey to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Senior Solution Sales Executive (Customer Workflows) Role at ServiceNow

What are the primary responsibilities of a Senior Solution Sales Executive at ServiceNow?

The Senior Solution Sales Executive at ServiceNow focuses on the market success of Customer Workflow products. Key responsibilities include supporting the territory strategy, collaborating with the account team, and coaching Account Executives to identify and manage sales opportunities effectively.