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Sales Operations Analyst - job 3 of 7

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Suggest creative pricing and payment solutions balancing customer need and pricing policies.
Review Quotes and Order Forms for accuracy and completeness.
Ensure all Orders are approved within pricing and discount policies.
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
Support sales organization’s requirement for Customer licensing compliance

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic and organizational skills
Ability to prioritize to meet business needs
Effective communicator, both written and verbal
Team Player with positive attitude ready to work in a fast paced environment
Results Driven
Required: In the office 3x a week on Tues-Weds-Thurs.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $78,200- $121,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$99750 / YEARLY (est.)

min

max

$78200K

$121300K

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What You Should Know About Sales Operations Analyst, ServiceNow

Are you ready to dive into an exciting opportunity as a Sales Operations Analyst with ServiceNow in sunny San Diego? Here, you’ll play a vital role in supporting our sales team across various Americas regions. You'll be at the forefront of the forecasting process, advising sales reps on commercial transactions and ensuring our data is spot on. Your analytical skills will shine as you conduct pipeline analysis and identify new revenue opportunities by reviewing customer licensing and product usage. As you interface with different teams, you'll provide creative pricing solutions that balance our policies with customer needs. Attention to detail is key in this role, as you’ll review quotes and order forms to ensure everything is accurate and compliant with our pricing policies. With a collaborative spirit, you’ll engage with Deals Desk, Finance, and Legal to navigate revenue recognition and ensure our sales automation tool is up-to-date. If you have 2-4 years of sales operations experience, proficiency with tools like PPT, Word, and Excel, and a knack for working in a fast-paced environment, you might just be the perfect fit. We're excited to offer a competitive salary, equity options, and a range of benefits that reflect our commitment to taking care of our team members. Join us in making the world of work a better place!

Frequently Asked Questions (FAQs) for Sales Operations Analyst Role at ServiceNow

What are the primary responsibilities of a Sales Operations Analyst at ServiceNow?

A Sales Operations Analyst at ServiceNow is responsible for supporting the sales team with forecasting, analyzing pipeline data, and identifying new revenue opportunities. This includes reviewing customer licensing, creating pricing solutions, and ensuring compliance with pricing policies. They also conduct analyses, attend regional forecast calls, and interface with various departments to maintain accurate sales records.