Senior Solutions Consultant

As a Senior Solutions Consultant at LivePerson, your primary responsibilities include providing strategic consulting to transform customer experiences, supporting partner sales initiatives, delivering sophisticated product demonstrations, developing effective sales strategies, and providing technical expertise across various business units. You'll collaborate closely with sales teams and play a crucial role in driving revenue goals.

To qualify for the Senior Solutions Consultant role at LivePerson, candidates need a minimum of five years in Solution Consulting or Pre-Sales Engineering, preferably with experience in large enterprise deals. Strong product management skills, technical proficiency in technologies such as IVR, HTML, and JavaScript, along with a Bachelor’s degree in Computer Science, Engineering, or related fields, are essential.

A Senior Solutions Consultant at LivePerson should have proficiency in IVR technologies, HTML, JavaScript, CSS, and API concepts, along with knowledge of Agile development methodologies. Familiarity with Conversational AI and cloud infrastructures, such as GCP or AWS, is also preferred. A strong technical aptitude allows you to communicate effectively with both technical and non-technical stakeholders.

At LivePerson, the work culture is built around inclusivity, collaboration, and innovation. Senior Solutions Consultants are encouraged to ask questions, think creatively, and actively seek ways to improve processes and solutions. The flexible work environment allows team members to work from their preferred locations, fostering a healthy work-life balance.

Senior Solutions Consultants at LivePerson enjoy a comprehensive benefits package, including medical, dental, and vision insurance, discretionary PTO, 401K, and tuition reimbursement. Additionally, employees benefit from wellness programs, parental leave, and professional development resources, ensuring they have support both personally and professionally.

When responding, highlight any specific projects involving Conversational AI, including the technologies used and the outcomes achieved. Discuss how you approached problem-solving and your contributions to client success.

Explain your organizational methods, such as using project management tools or developing timelines. Share examples of when you've successfully juggled multiple priorities and the strategies that helped you stay focused.

Discuss your approach to understanding customer needs, market trends, and competitive intelligence. Mention any frameworks or models you've used in the past to create a structured plan that aligns with sales goals.

Choose an example where you overcame challenges by building rapport. Focus on your communication skills and the techniques you used to understand and address their needs.

Share your experience with different audiences and types of demos. Highlight the importance of tailoring demos to customer needs and the impact successful demos have had in past roles.

Discuss how you have collaborated with partners to drive sales, ensuring alignment with solutions. Provide examples of successful partnerships and how you managed those relationships.

Demonstrate your commitment to continuous learning by discussing specific resources you follow, professional networks you're part of, and how you leverage this information in your role.

Outline the essential components you believe contribute to a strong proposal, such as understanding the client's needs, clear communication of solutions, and compelling value propositions.

Describe your approach to breaking down complex topics into manageable parts and using different teaching methods, including hands-on demonstrations and real-life scenarios.

Reflect on your passion for solving customer problems and how helping businesses achieve their goals using technology drives your motivation and job satisfaction.