Product Manager, Custody

As a Product Manager, Custody at Crypto.com, you will be responsible for creating and maintaining the product roadmap, defining features, and collaborating with cross-functional teams to launch innovative products. You will also conduct user studies, manage product specifications, prioritize initiatives, and conduct market research to ensure our offerings meet customer needs effectively.

To qualify for the Product Manager, Custody role at Crypto.com, you should ideally have experience with settlement operations, knowledge of regulated financial products, and familiarity with digital assets and private key management. A data-informed work style and a passion for creating user-friendly products are crucial for success in this position.

Collaboration is key at Crypto.com for the Product Manager, Custody role. You will work closely with engineers, designers, QA, and marketing teams to ensure that product features meet user needs and align with strategic goals. Your ability to communicate effectively across departments will greatly influence the success of our product initiatives.

The work culture for Product Managers at Crypto.com is vibrant and supportive, with a strong emphasis on teamwork and innovation. Employees are encouraged to think big and explore new opportunities, backed by a leadership team that values internal talent development and growth. It's an environment where creativity thrives, and everyone collaborates to achieve our mission.

Product Managers at Crypto.com enjoy a comprehensive benefits package that includes competitive salaries, medical insurance, flexible work hours, and opportunities for internal mobility. Additionally, you'll receive a Crypto.com Visa card upon joining, allowing you to engage with the products you help create while enjoying various perks along the way.

When prioritizing features, I assess customer needs, market trends, and project impact. I believe in collaborating with stakeholders to understand their priorities and using a data-driven approach to weigh trade-offs, ensuring that the most critical initiatives are addressed first while maintaining a balance between short-term wins and long-term goals.

User research is integral to my product management process. I utilize various methods such as surveys, interviews, and usability tests to gather insights about user needs and experiences. Analyzing this data helps inform product decisions, ensuring we create solutions that genuinely resonate with users and address their pain points effectively.

Managing a product backlog effectively involves constant evaluation and refinement. I prioritize items based on aspects like urgency, user feedback, and overall impact on business goals. Regularly working with the development team ensures everyone is aligned on priorities, and incorporating feedback loops helps adjust the backlog as necessary.

In the event of disagreements, I prioritize clear communication and seek to understand different perspectives. I aim to present data-driven findings and user feedback to back up my suggestions. My focus is always on aligning with the overall business objectives and finding a middle ground that serves both user needs and stakeholder interests.

I measure product success through key performance indicators (KPIs) relevant to the user experience and business objectives. Metrics such as user adoption rates, customer satisfaction, and task completion times provide insight into how well a product is performing. Post-launch analyses help guide future improvements and feature enhancements.

I have strong experience working within agile frameworks, facilitating sprint planning, daily stand-ups, and retrospectives. Agile allows for adaptive planning and iterative development, which I find essential in responding to user feedback and market changes efficiently while ensuring teams remain focused and motivated.

Staying compliant in regulated environments involves continuous collaboration with legal and compliance teams throughout the product lifecycle. I make it a point to stay informed about industry regulations and ensure that compliance checks are integrated into our development processes to avoid any potential issues.

One challenging product I managed required balancing a tight deadline with extensive user feedback. To overcome this, I prioritized core features that addressed the primary user pain points and leveraged Agile development to iterate rapidly. Regular check-ins with my team kept the momentum high, enabling us to launch a successful product without compromising quality.

I utilize a range of techniques for market research, including competitor analysis, customer surveys, and industry reports. I also engage directly with customers to gather qualitative insights. Understanding market trends helps me identify opportunities and threats while providing informed recommendations for product strategies.

Keeping a team motivated involves fostering open communication, encouraging creativity, recognizing achievements, and ensuring everyone understands the impact of their contributions. I also advocate for professional development opportunities and regularly check in to maintain a positive team dynamic throughout the product lifecycle.