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Senior Solution Architect- Workflow Design Studio

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Workflow Design Studio partners with customers to drive a 10x transformation in their digital journey. Using a lean, human-centered, and rapid prototyping approach, we co-innovate a shared vision of how ServiceNow can empower their future. The Studio operates in a cross-functional team model, bringing together Service Design Strategists, Developers, and Architects who apply Design Thinking in the pre-sales motion. By embracing our "Lean Innovation" methodology, the Studio taps into the diverse expertise of each team member, blending the needs of users with emerging technologies and the full potential of ServiceNow to reimagine our customers' futures.

The Role

Our Team is seeking a curious and collaborative Senior Solution Architect who is a customer-facing ServiceNow expert, a ServiceNow ecosystem excavator, and a future-thinking Gen AI and emergent technologist. In this role, you will drive innovative solutions, supporting customers to co-innovate a vision to fuel their digital transformation.

This position requires a blend of business acumen and technical expertise, including the ability to architect and develop curated solutions on the Now Platform. You will collaborate closely with developers and designers to craft to co-present tailored solutions to customers. The ideal candidate can articulate strategic vision and business value to both technical and non-technical stakeholders, including executives and frontline teams.

As a Senior Solution Architect, you will collaborate with the sales, solution consulting, and ServiceNow partner teams to drive customer success in the transition to implementation through thought leadership and onboarding them to the solution. With a consultative approach, you will build trust by delivering outcome-driven solutions that align with customers' business goals. You will also demonstrate and prototype platform capabilities, identifying key requirements to create innovative prototypes for specific customer needs.

This role provides an opportunity to co-innovate with customers on their most meaningful challenges. In the solutions, you will be going both wide and deep on solutions to push the boundaries for our customers and ServiceNow.

If you are passionate about innovation, obsessed with AI and emerging technologies, and thrive in collaborative, fast-paced environments, we want to hear from you!

What you get to do in this role:

- Work directly with customers to co-innovate solutions that push both the customer’s and ServiceNow’s boundaries using our lean co-innovation approach.

- Autonomy to collaborate with teammates, customer and the account team to develop a strategic engagement that drives meaningful change and addresses the customer's business challenges.

- Co-deliver design thinking workshops with customers and account teams, engaging participants ranging from end-users to C-level, to drive innovation, ideation, co-creation, and solution validation on the Now Platform.

- As a squad member, get out to customer sites to discover first-hand the customer’s world of work to empathize and champion the end user to build relationships as a trusted partner.

- Work in a lean cross-functional delivery team to architect and develop viable, innovative solutions by leveraging the power of the Platform, utilizing the ServiceNow ecosystem, and exploring advancements in the AI and emergent technical landscape.

Qualifications

To be successful in this role you have:

- 5+ years of experience architecting and delivering complex solutions

- 4+ years of experience as a ServiceNow architect, implementer or strategic platform owner - ServiceNow Platform expertise is mandatory

- Ability to work collaboratively in a multi-discipline team focused on delivering high-quality output in short timeframes

- Ability to quickly understand emergent / new technology through instruction and self-training

- A relationship builder

- Strong people skills, including active listening, reading the room, coaching and communicating to technical and non-technical roles

- Strong synthesis and written communication skills

- Experience facilitating client-facing workshops to build trust with customers

- Excellent time and project management skills – The squad has full autonomy to drive a successful engagement in the allotted time frame set forth with the customer and account team

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

 

 

For positions in this location, we offer a base pay of $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Pre-Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

 

 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

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$165825K
$273675K

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What You Should Know About Senior Solution Architect- Workflow Design Studio, ServiceNow

At ServiceNow, we're excited to seek a Senior Solution Architect for our Workflow Design Studio based in beautiful Santa Clara, California. We’re all about pushing the boundaries of digital transformation, working closely with clients to craft innovative solutions tailored to their unique challenges. As a key player in our cross-functional team, you'll partner with Service Design Strategists, Developers, and Architects to leverage our cutting-edge ServiceNow platform. Your role will focus on customer engagement, where you'll co-innovate and drive the architectural vision necessary for delivering exceptional results. If you're someone who thrives in a collaborative environment and loves blending technology with human-centered design, this is the perfect opportunity! You’ll guide clients through workshops, immersing yourself in their world, gaining insights, and building trust as a reliable partner. With your strong expertise in the ServiceNow ecosystem and your passion for AI and emerging technologies, you’ll enable clients to reimagine their business processes. Not only will you bring technical acumen and business savvy, but you'll also deliver a compelling narrative that speaks to both technical and non-technical stakeholders. This role empowers you to meet challenges head on and work directly toward meaningful outcomes. Join us at ServiceNow to help shape the future of how organizations operate! We can’t wait to see how you’ll contribute to our mission of making the world work better for everyone.

Frequently Asked Questions (FAQs) for Senior Solution Architect- Workflow Design Studio Role at ServiceNow
What are the responsibilities of a Senior Solution Architect at ServiceNow?

As a Senior Solution Architect at ServiceNow, your primary responsibilities include collaborating with clients to develop innovative solutions tailored to their business landscape. You will leverage the ServiceNow platform to architect and prototype viable solutions, facilitate design thinking workshops, and co-innovate with customer teams to ensure successful implementation. Your role also involves presenting strategic visions to stakeholders, building relationships through effective communication, and leading cross-functional teams through complex digital transformations.

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What qualifications do I need to become a Senior Solution Architect at ServiceNow?

To qualify for the Senior Solution Architect position at ServiceNow, candidates should have at least 5 years of experience in architecting and delivering complex solutions, specifically with over 4 years as a ServiceNow architect or implementer. Proficiency in the ServiceNow platform is mandatory. Strong people skills, experience in facilitating client workshops, and the ability to manage projects effectively are also essential for success in this role.

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How does ServiceNow support the learning development of a Senior Solution Architect?

ServiceNow is committed to the professional growth of its employees, including Senior Solution Architects. You'll have access to ongoing training, resources for self-directed learning, and opportunities to participate in innovative projects that explore emerging technologies. The company fosters a culture of collaboration where knowledge-sharing is encouraged, enabling you to continually enhance your skills and adapt to new advancements.

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What makes the Workflow Design Studio unique at ServiceNow?

The Workflow Design Studio at ServiceNow is unique due to its cross-functional team model, which integrates design thinking and human-centered approaches to problem-solving. This collaborative environment emphasizes co-innovation with clients, allowing Senior Solution Architects to directly impact the digital transformation journeys of various organizations. The Studio's use of lean methodologies ensures that solutions are not only innovative but also scalable and aligned with customer expectations.

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What is the work culture like for a Senior Solution Architect at ServiceNow?

At ServiceNow, the work culture is defined by flexibility, collaboration, and a shared commitment to innovation. As a Senior Solution Architect, you will be part of a supportive team that values diverse backgrounds and encourages open communication. The environment promotes creativity and experimentation, allowing you to explore new technological trends and develop impactful solutions within a dynamic, fast-paced setting.

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Common Interview Questions for Senior Solution Architect- Workflow Design Studio
How do you approach co-innovation with customers as a Senior Solution Architect?

When approaching co-innovation, I prioritize understanding the client's unique challenges and objectives. I engage them through structured workshops to facilitate open discussion and ideation. By actively listening and empathizing with their needs, I can collaboratively develop tailored solutions leveraging the ServiceNow platform that align with their business goals.

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Can you describe a complex solution you architected using ServiceNow?

Certainly! I once architected a comprehensive customer support solution for a large enterprise that streamlined their ticketing process. This involved integrating several systems within the ServiceNow platform to automate workflows, significantly reducing response times and improving customer satisfaction. The focus was on ensuring the solution met both technical requirements and user experience expectations.

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What strategies do you use to communicate technical concepts to non-technical stakeholders?

To communicate effectively with non-technical stakeholders, I utilize visual aids, simplify complex jargon, and connect the technical aspects to business outcomes they can relate to. I focus on telling a story that highlights how the solution will solve their specific problems and improve overall efficiency, ensuring they feel comfortable and engaged in the conversation.

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How do you keep up with emerging technologies relevant to the role of Senior Solution Architect?

I actively engage in continuous learning through online courses, industry webinars, and community forums. I also follow leading technology blogs and participate in ServiceNow-sponsored events to stay updated on the latest advancements and best practices. This proactive approach allows me to leverage innovative solutions and explore how they can enhance my work as a Senior Solution Architect.

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What tools or methodologies do you use when facilitating design thinking workshops?

In design thinking workshops, I utilize tools like journey mapping, brainstorming sessions, and rapid prototyping with tools available on the ServiceNow platform. I also emphasize collaborative methodologies that encourage all participants to share their insights and ideas, creating a diverse array of perspectives to inform the solution development process.

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How do you prioritize tasks when working on multiple projects simultaneously?

Effective prioritization is essential when managing multiple projects. I start by assessing the deadlines and business impacts of each project. I utilize project management tools to visualize progress and critical milestones. Regular check-ins with my team and stakeholders also help to align expectations and identify any potential bottlenecks early on.

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Describe a time you faced a significant challenge while working on a project. How did you handle it?

I encountered a significant integration challenge in a project where the existing IT infrastructure was outdated. To handle this, I organized a series of meetings with key stakeholders to discuss feasible alternatives and gather insights. By maintaining open lines of communication and leveraging my network, we identified a suitable upgrade path that minimized disruption while aligning with the project's goals.

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What role does collaboration play in your work as a Senior Solution Architect?

Collaboration is at the heart of my role. Whether it's working with cross-functional teams or engaging clients, fostering open dialogue enables us to develop well-informed solutions. I believe that incorporating diverse perspectives and skills enhances the output and leads to more innovative and successful implementations on the ServiceNow platform.

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How would you measure the success of a solution you implemented?

Success can be measured through several key performance indicators, such as improved efficiency, user satisfaction, and return on investment. Post-implementation, I conduct evaluations with stakeholders to gather feedback and analyze the solution's impact. This continuous assessment ensures that the solution remains aligned with evolving business goals and user needs.

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What motivates you to stay in the technology consulting field as a Senior Solution Architect?

My motivation stems from the ever-evolving nature of technology and the thrill of tackling complex challenges. I enjoy leveraging innovative tools like those offered by ServiceNow to create impactful solutions that drive transformation for clients. Seeing the tangible benefits of my work on organizations' efficiency and employee satisfaction keeps my passion for this field alive.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 11, 2024

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