Job details

Senior Solution Sales Executive (Customer & Industry Workflows)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Customer & Industry Workflows products, inclusive of CIWF multi-workflow solutions (as prescribed). You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

· Oversee worldwide development of assigned account, including development and deployment of territory resources

· Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.

· Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CIWF product(s) and CIWF multi-workflow solution(s).

· Arrange and conduct initial Executive and CxO discussions and position meetings

· Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required.

· Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

· Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform

· Lead opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects.

· In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminars

· Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition

· Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales

· Sales process management and opportunity closure

· Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

To be successful in this role you have:
· Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
· An understanding of the CRM or CX solution-related business processes
· Experience leading virtual or matrixed teams
· Ability to understand broad, macro-level business IT needs for a prospective client
· 7+ years of sales experience within software OR solutions sales organization
· Experience establishing trusted relationships with current and prospective clients and other teams
· Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
· Able to thrive in a fast paced, growing, deadline driven environment
· Willingness to go above and beyond to win in the market against stiff competition
· Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
· Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
· Excellent communication and presentation skills
· Regional travel required up to 50

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About Senior Solution Sales Executive (Customer & Industry Workflows), ServiceNow

As a Senior Solution Sales Executive with ServiceNow in Waltham, Massachusetts, you'll be at the forefront of revolutionizing the customer experience; this position offers you the opportunity to shape the market success of our Customer & Industry Workflows products. Your role will involve engaging with key accounts and driving the sales cycle, from strategy development to pipeline management. Day-to-day, you’ll be building executive relationships while collaborating with both internal teams and customers. Your mission is to understand our clients' needs and drive their success with our cutting-edge CRM solutions. If you're a seasoned sales expert with a knack for building relationships and a passion for customer workflows, you’ll thrive in this vibrant, fast-paced environment. Your responsibilities will include deploying a targeted sales strategy, conducting executive meetings, and presenting solution offerings to various stakeholders. This is not just a job; it's a chance to make a tangible impact on both our clients' outcomes and ServiceNow's legacy as a technology innovator. Join us and be part of a company that values diversity, inclusion, and big dreams, and together, let’s make the world work better for everyone.

Frequently Asked Questions (FAQs) for Senior Solution Sales Executive (Customer & Industry Workflows) Role at ServiceNow

What are the responsibilities of a Senior Solution Sales Executive at ServiceNow?

As a Senior Solution Sales Executive at ServiceNow, your primary responsibilities include engaging with assigned accounts, developing sales strategies, managing executive relationships, and collaborating with virtual teams to drive customer success. You'll oversee the entire sales cycle, from identifying new opportunities to closing deals, and ensuring a seamless customer experience.