Senior Staff Risk Product Adoption Architect

• It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work.  With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever.  As a Senior Product Adoption Architect, you'll play a pivotal role in empowering our customers to realize the full potential of our Risk suite solutions

We're disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations, and a career at ServiceNow means continually improving yourself and the customer experience.  We're now applying that disruptive thinking to how people view risk, compliance, and resiliency through the ServiceNow Risk suite of products and how the solutions can deliver a risk-aware business and a consumer-grade multi-channel user experience.

About the Role:

We are seeking a Senior Staff Product Adoption Architect to join our Field Product Management (Outbound) team.  You will be pivotal in driving product adoption, designing customer-focused solutions, and enabling success across our Risk suite ecosystem.  As an individual contributor, you'll partner across teams to create compelling content, deliver impactful workshops, and equip stakeholders with best practices.

What you get to do in this role:

Content Development:

• Develop and deliver actionable collateral, including implementation best practices, process flows, and adoption guides.
• Create engaging, outcome-driven content to support customer enablement.
• Innovate and implement creative strategies to showcase the impact of our solutions and amplify inspiring customer success stories.

Stakeholder Engagement:

• Collaborate with sales, partners, and customers to deliver interactive adoption workshops that showcase best practices.
• Equip key stakeholders with tailored resources through webinars and ongoing support.
• Customer Impact:
• Drive the customer adoption journey by translating complex solutions into meaningful, real-world applications.
• Innovate strategies to amplify customer stories and demonstrate the value of our solutions.

Career & Role Growth:

• Identify opportunities to expand the role's impact as part of an evolving, fast-paced team.

Travel:

• Travel less than 20%, primarily for key customer workshops and field enablement activities.

Why Join ServiceNow?

ServiceNow offers competitive compensation, generous benefits, and an inclusive, collaborative work environment.  Join a team where innovation thrives, and individuals with drive and ambition can grow their careers alongside some of the most advanced technologies and talented professionals in the industry.  Diversity is our strength, and we welcome candidates from all backgrounds to apply.

To be successful in this role, we need someone who has the following:

Qualifications:

• Bachelor's degree or equivalent experience (e.g., 6+ years in solution consulting, implementation consulting, or product delivery).
• Proficiency in the ServiceNow platform and its applications portfolio (Risk and Compliance modules required).

Experience:

• Proven ability to facilitate engaging, customer-facing workshops, translating complex solutions into actionable insights.
• Strong track record of successful cross-functional collaboration, driving teams toward shared goals.
• Hands-on experience with multiple domains in Governance, Risk, and Compliance (GRC) / Integrated Risk Management (IRM).

Skills:

• Exceptional written and oral communication skills, adept at conveying technical concepts to diverse audiences.
• Outstanding interpersonal skills to interact with customers, colleagues, and partners at all levels.
• Effective multitasking capabilities, thriving in fast-paced, dynamic environments.
• Creative problem-solving mindset with a "start small and scale" approach to solution delivery.
• Highly adaptable and capable of managing competing priorities with poise.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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