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Software Quality Engineer - job 1 of 5

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

In this role you will be working on the Agents AI team, you will be working the latest Agents AI (build GenAI agents). This team at ServiceNow AI Agents are embedded in the Now Platform, our powerful system of action for the enterprise. The Now Platform lets AI agents integrate with your entire business to solve problems across every department.

What you get to do in this role:  

Maintain existing automation test frameworks
Collect and report quality metrics from test execution
Work with developers to design specific testing strategies for features being developed and automate them
Create comprehensive test plans; execute and automate them
Partner with engineering organizations in troubleshooting or addressing issues with applications and dev/test environments

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2+ years of experience with technologies relevant to SN and coding skills with high-quality results.
Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
Experience with the agile methodology for software development teams.
Ability to work with several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $95,900 - $148,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$122300 / YEARLY (est.)

min

max

$95900K

$148700K

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What You Should Know About Software Quality Engineer, ServiceNow

At ServiceNow, we are seeking a passionate Software Quality Engineer to join our dynamic Agents AI team in sunny San Diego, California. In this exciting role, you'll have the unique opportunity to work with cutting-edge AI technology, specifically focusing on building GenAI agents that are integrated into the Now Platform. This innovative platform empowers businesses to find smarter solutions, enhancing productivity across departments. As a Software Quality Engineer, your day-to-day responsibilities will include maintaining existing automation test frameworks, collecting quality metrics from test execution, and collaborating closely with developers to design comprehensive testing strategies for new features. You'll be at the forefront of ensuring our software maintains the high standards our customers expect, creating robust test plans, executing tests, and automating processes wherever possible. Your ability to integrate AI into work processes will be key, and your experience with various automated testing frameworks such as Java, JUnit, and Selenium will help you shine in this role. With a focus on agile methodology, you will also assist in troubleshooting, ensuring that any issues are swiftly addressed. This position is perfect for someone eager to innovate in the field of software quality. We value diverse backgrounds and experiences, so if you have the relevant skills and a passion for technology, we encourage you to apply. Join us and help make the world work better for everyone!

Frequently Asked Questions (FAQs) for Software Quality Engineer Role at ServiceNow

What responsibilities does a Software Quality Engineer at ServiceNow have?

As a Software Quality Engineer at ServiceNow, you will be responsible for maintaining automation test frameworks, designing testing strategies in collaboration with developers, creating detailed test plans, and executing and automating tests. This crucial role ensures the quality of new features built by the Agents AI team.