Sr Advisory Solution Consultant - Customer & Industry Workflow

As a Sr Advisory Solution Consultant - Customer & Industry Workflow at ServiceNow, you'll take on critical responsibilities including supporting product sales as a domain expert, conducting discovery workshops to identify client challenges, and delivering product demonstrations tailored to customer needs. You'll also guide strategic programs in top accounts, share best practices with peers, and provide feedback to enhance our solutions further.

To be considered for the Sr Advisory Solution Consultant role at ServiceNow, candidates should have at least 10 years of pre-sales solution consulting or sales engineering experience. Proficiency with the ServiceNow platform or technical expertise with cloud software solutions is essential. Additionally, strong collaboration skills with product management, pipeline building abilities, and territory management experience are highly sought after.

ServiceNow values flexibility and trust in the workplace. As a Sr Advisory Solution Consultant, you'll experience a dynamic work environment catered to your individual needs. We offer various work personas, allowing you to thrive whether in-office or remote. Additionally, we prioritize inclusivity and provide reasonable accommodations to support all employees throughout their journey.

At ServiceNow, professional development is a top priority. Sr Advisory Solution Consultants are encouraged to stay updated on competitive analysis and market differentiation. You'll have the chance to share knowledge with peers, attend marketing events, and participate in workshops that promote growth in your technical and consultative skills, ensuring you’re always at the forefront of industry advancements.

A career as a Sr Advisory Solution Consultant at ServiceNow can lead to various pathways, including advanced roles in solution management, product development or even leadership positions within the organization. With ongoing support for professional growth and a focus on collaboration with cross-functional teams, there are ample opportunities to advance your career in an innovative technology environment.

When responding to questions about your experience with the ServiceNow platform, highlight your specific roles involving the platform, such as any implementations or upgrades you've handled. Discuss how those experiences allowed you to develop a deep understanding of its functionalities and how you've utilized it to achieve positive outcomes for clients.

In your answer, emphasize the importance of actively listening to clients' challenges during discovery workshops. Describe your method of asking open-ended questions to uncover their needs and effectively tailoring your product presentations to address those directly. Share examples of past successful workshops that led to successful client engagements.

Discuss your skills in territory management by outlining the strategies you employ to build a robust pipeline. This can include proactive outreach, fostering relationships with key stakeholders, or utilizing data analytics to identify new opportunities. Highlight your collaborative efforts with sales teams to maximize execution excellence.

In answering this question, mention the resources you utilize to stay informed, such as industry publications, networking with peers, and participating in conferences. Share a specific example where being informed about a competitor's offering enabled you to position your product more effectively during a sales cycle.

Provide a detailed description of a successful product demonstration, focusing on how you customized it to meet a client’s unique needs, their specific challenges, and the outcomes that resulted from it. Be sure to include any metrics or feedback that demonstrate the impact your demo had on the client's perception of the product.

Explain that collaboration is essential to your role. Highlight instances of successful teamwork with product management, marketing, and sales teams to create strong solutions for clients. The focus should be on collective problem-solving and how that has led to significant wins in previous roles.

In your response, describe maintaining open lines of communication with the client and actively seeking to understand their concerns. Discuss your approach of reframing the proposed solution based on their feedback and exploring alternative options to align with their expectations.

When answering this question, reflect on your intrinsic motivations, such as a passion for solving complex problems, achieving sales goals, or making a positive impact on clients. Provide specific examples of achievements that reinforce your motivation.

Discuss your organizational skills and any tools or methods you use to prioritize tasks effectively, such as time management techniques, project management software, or to-do lists. Share how you’ve handled conflicting deadlines without compromising quality.

In your response, align your skills, experience, and values with the core demands of the Sr Advisory Solution Consultant position at ServiceNow. Highlight your technical background, collaborative nature, and genuine enthusiasm for the company’s mission to help organizations work better, reinforcing how you would contribute to that shared vision.