Sr. Solution Sales Executive - Customer/Industry Workflow - WEST - job 1 of 2

As a Sr. Solution Sales Executive at ServiceNow, your main responsibilities include overseeing the market success of our Healthcare Provider products. You will drive territory strategy and planning, provide input during account planning processes, and support customers in understanding the value of digital transformation. This role equips you with the opportunity to engage with various stakeholders including account teams, partners, and customers, enabling cohesive execution of our specialty solutions.

To excel in the position of Sr. Solution Sales Executive at ServiceNow, you should have at least 7 years of experience, particularly in understanding the return on investment for specialty solutions. Familiarity with business sales processes and a background as an Account Executive or in a related sales/customer service role are crucial. We're also open to candidates with diverse experiences that add value to our inclusive culture.

A career as a Sr. Solution Sales Executive at ServiceNow can lead to various opportunities within the organization. You’ll have the chance to advance into more specialized sales roles, leadership positions, or transition into strategic account management depending on your interests and skills. Continuous professional development is a key part of our culture, offering exposure to broader business processes to propel your career forward.

ServiceNow is committed to fostering a diverse and inclusive environment. As a Sr. Solution Sales Executive, you will actively participate in initiatives that promote diversity and belonging within our teams. We believe that unique perspectives enrich our workplace and actively encourage applicants from various backgrounds, including non-traditional paths, to apply. This commitment enhances our team's ability to innovate and serve our diverse clientele effectively.

In the role of Sr. Solution Sales Executive at ServiceNow, you can expect a competitive compensation package that includes a base salary ranging from $117,850 to $194,450, alongside equity opportunities and variable compensation. Additionally, various benefits enhance the total compensation package, including health plans, a 401(k) match, flexible time off, and family leave programs, ensuring that our employees are well supported both professionally and personally.

When answering this, focus on specific projects where you've successfully led digital transformation initiatives. Highlight your strategy, the challenges you faced, and the positive outcomes for your clients. This shows your hands-on expertise in the digital space and your ability to translate that into positive sales results.

In your response, discuss your methodology for analyzing market opportunities and how you prioritize accounts based on data. Mention any tools or frameworks you utilize for strategic planning. This demonstrates your analytical skills and understanding of aligning sales efforts with business objectives.

Discuss your approach to mentoring and coaching, emphasizing collaboration and individual development. Share specific examples of how you've helped team members identify and pursue opportunities, as this will highlight your leadership skills and dedication to team success.

When answering, recount a situation where market conditions or customer needs shifted. Discuss how you identified the need to adapt your strategy and the steps you took to ensure continued success. This will demonstrate your flexibility and problem-solving abilities.

Focus on your customer-centric approach, discussing how you maintain communication and manage expectations throughout the process. Highlight any practices you’ve implemented to gather feedback and adjust your strategies based on client inputs, showing your commitment to delivering value.

Share your experience at companies similar to ServiceNow or with similar product offerings. Discuss how you navigate complex sales cycles and the strategies you employ to engage multiple stakeholders, showing your proficiency in managing enterprise-level accounts.

Talk about the specific key performance indicators (KPIs) you track, such as deal closure rates and customer feedback. Emphasize the importance of aligning your success metrics with company goals to demonstrate accountability and a results-driven attitude.

Discuss how you collaborate with different teams within the organization, including marketing and product development. Highlight examples of successful partnerships and how they contributed to closing deals, indicating your appreciation for teamwork in achieving sales goals.

When responding, describe the context and the specific challenges faced. Detail your negotiation approach and the techniques you used to achieve a win-win result. This will illustrate your negotiation skills and your ability to handle complex situations.

Highlight your unique skills, experiences, and insights relevant to the role. Discuss how your background in specialty solutions could specifically benefit ServiceNow and address how you plan to leverage the company’s strengths to drive results, demonstrating your fit for the position.