Job details

Staff Design Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
Advocate and champion design thinking and methodologies throughout the product development lifecycle.
Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines
Apply your breadth of experience to model, prototype, and iterate on our existing solutions

Qualifications

Preferred Qualifications:

10+ years of project/program management experience in mid/large size companies, ideally on a design team
Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes
Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.
Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others
Experience working on and managing large projects or programs with cross-functional teams.
Deliver solutions and strategies while mitigating or removing obstacles.
Experience utilizing software to keep projects organized, track metrics, and report on progress.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$115000 / YEARLY (est.)

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$100000K

$130000K

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What You Should Know About Staff Design Program Manager, ServiceNow

At ServiceNow, we’re on the lookout for a passionate and dynamic Staff Design Program Manager to join our vibrant team in Bangalore. Since our journey began in sunny San Diego back in 2004, we’ve been at the forefront of transforming how organizations function with our AI-enhanced technology. As a global market leader serving over 8,100 customers and 85% of the Fortune 500®, we believe in empowering teams to find smarter ways to work. In the role of Staff Design Program Manager, you will lead the charge in executing holistic programs aimed at creating delightful user experiences. Your responsibilities will encompass advocating for design thinking throughout the product development journey and effectively managing complex initiatives under tight deadlines. You’ll collaborate with diverse teams, fostering an environment where creativity thrives, and everyone’s voice counts. If you have over ten years of project management experience, especially in a design context, along with a knack for problem-solving and building relationships, we want to hear from you. Here at ServiceNow, we celebrate diverse backgrounds and experiences, welcoming every unique voice that contributes to our culture. Come join us on this exciting journey to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Staff Design Program Manager Role at ServiceNow

What are the responsibilities of a Staff Design Program Manager at ServiceNow?

As a Staff Design Program Manager at ServiceNow, you'll be responsible for leading and executing design programs. Your duties will include advocating for design thinking, managing cross-functional initiatives, and ensuring that product experiences are both delightful and efficient. You'll also communicate with empathy, fostering team cohesion and driving continuous improvement within the design process.