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Staff Technical Writer - job 1 of 3

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers
Use your strong understanding of the ServiceNow product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success
Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives

Qualifications

Basic Qualifications (the must have):

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Understanding of content development life cycles and processes
7+ years work experience in technical communication
Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly
Experience authoring in DITA, Markdown, or another structured authoring architecture
Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers
Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $109,300 - $191,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$150300 / YEARLY (est.)

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$109300K

$191300K

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What You Should Know About Staff Technical Writer, ServiceNow

Are you ready to take your technical writing career to the next level? Join ServiceNow in sunny San Diego, California, as a Staff Technical Writer! In this exciting role, you’ll define and execute a content strategy across multiple applications, crafting user-focused technical content that empowers our customers. Your expertise in the ServiceNow product ecosystem will be your guiding light as you collaborate with diverse teams of subject matter experts and other writers. You’ll be the visionary leader, driving impactful projects that enhance user experiences and accelerate customer success. If you’re driven by creating clear and engaging content and have a knack for leveraging AI to improve processes, we want to hear from you! With over 7 years of technical communication experience, you’ll contribute strategic insights that shape product directions. Here at ServiceNow, we celebrate inclusivity and value unique backgrounds, so even if you don't meet every qualification, we encourage you to apply. Let’s work together to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Staff Technical Writer Role at ServiceNow

What are the key responsibilities of a Staff Technical Writer at ServiceNow?

As a Staff Technical Writer at ServiceNow, you will define content strategies for various applications, develop high-quality content, and collaborate with subject matter experts. Your role involves ensuring that users can achieve their goals efficiently, providing leadership within project teams, and influencing product strategies.