Job details

Strategic Customers Sales Director

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a Strategic Customers Sales Director, to drive growth on Top Strategic accounts and lead Big Deals Initiative for EMEA SOUTH region (France, Italy, Israel, Iberia and MEA), reporting to the Regional GVP.

Responsibilities

Achieve annual sales goals on a quarterly and annual basis for the defined Top Strategic customers.
Build and drive sales strategy for the Top Strategic customers, in conjunction with account teams to effectively drive growth, including understanding the competitive landscape, presence and strength.

Actively engage in territory and account planning, from setting bold ambition, seeding and developing strategic opportunities, positioning ServiceNow as a strategic platform within these customers, to executing the plan (leveraging internal strategic resources, Executives, EBC, partners, influentials stakeholders...) and closing.

In partnership with the Account team, engage with Customer CxOs, to properly understand customer business requirements and develop large transformational deals, from shaping through closing.
Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator.
Coach and mentor extended account team members of the Top Strategic customers, to drive new business sales growth, and execute large deal shaping and landing.
Provide regular feedback on account team performance and development needs, to their line managers.
Consultative approach on quota for the sales team and effectively communicate to set performance expectations within the team.
Synthesize sales insights from strategic customers to influence corporate strategy.
Internal/external cross-functional facilitation to engage the right people at the right time.
Drive Big Deal thinking and shaping, as well as best practice sharing across Extended Account Teams of the Top strategic customers in EMEA SOUTH.

Qualifications

Qualifications - To be successful in this role you have:

Extensive track record of new business sales success and growth on strategic customers, including presentation and negotiation skills within industry and at C Level.
Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
Ability to understand the 'bigger picture' and business drivers.
Strong networking skills, building long term trusted relationships with customer and partner Executives, as well as our internal decision makers and sales organizations.
Proven partner relationships and networks, leveraging partner ecosystem in driving growth at Customers’.
Strong leadership, Cross-functional coordination and decision-making abilities.
Capacity to engage, motivate and coach account team, towards overachievement and pre-set ambitions.
Ability to adapt and work effectively within a rapidly changing and growing environment.
Fluency in English. French and additional language from EMEA SOUTH countries is a plus.
Ability to travel 50% of the time, adapting to business requirements.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Strategic Customers Sales Director, ServiceNow

If you’re ready to take the reins of your career as a Strategic Customers Sales Director at ServiceNow, you might just be about to embark on an exciting journey! Located in our DUEO Building in the vibrant Issy Les Moulineaux, Paris, you’ll be at the heart of innovation in the technology world. Here at ServiceNow, our mission is to make the world work better for everyone, and in this pivotal role, you’ll directly contribute to that vision by driving growth in our Top Strategic accounts throughout the EMEA SOUTH region, which includes France, Italy, Israel, Iberia, and MEA. Your daily tasks will involve building and overseeing strategic sales plans, analyzing competitive landscapes, and most importantly, engaging with C-level executives to tailor substantial transformational deals that align with their business needs. Collaboration is key here, so you’ll be working closely with account teams and mentoring them to achieve outstanding results. Plus, your leadership skills will be put to test as you synthesize insights from our strategic customers, ultimately influencing ServiceNow's corporate strategy. As you navigate this dynamic role, you'll have the autonomy to connect with our innovative resources and network extensively, all while enhancing your professional network. If you’re excited about the prospect of spearheading significant growth initiatives in a rapidly evolving environment and you have a track record of successful new business sales, we’d love to hear from you! Join us and let’s transform the way organizations work together!

Frequently Asked Questions (FAQs) for Strategic Customers Sales Director Role at ServiceNow

What are the responsibilities of a Strategic Customers Sales Director at ServiceNow?

As the Strategic Customers Sales Director at ServiceNow, your primary responsibilities will involve driving growth on Top Strategic accounts and leading major deal initiatives in the EMEA SOUTH region. You'll be expected to achieve annual sales goals, develop strategies tailored to specific customers, engage with C-level executives, and collaborate closely with account teams while mentoring them for success.