Senior Provider Operations Associate

As a Senior Provider Operations Associate at Seven Starling, your primary responsibilities include leading the end-to-end provider onboarding strategy, analyzing provider churn to identify improvement areas, and collaborating with various teams to enhance provider engagement and satisfaction. You will also be responsible for developing comprehensive knowledge bases, creating performance dashboards, and spearheading cross-functional projects aimed at optimizing provider lifecycle management.

To be a suitable candidate for the Senior Provider Operations Associate position at Seven Starling, you should have 4-6 years of experience in healthcare operations or provider relations, advanced proficiency in data analysis and visualization tools, and exceptional project management skills. Experience in healthcare technology platforms and a deep understanding of mental healthcare operations will also give you a competitive edge. Advanced communication and strategic thinking skills are crucial for success in this role.

The Senior Provider Operations Associate plays a critical role in enhancing provider satisfaction at Seven Starling by developing and implementing strategies that prioritize provider engagement and retention. By conducting thorough analyses of provider interactions and designing targeted improvements, you will ensure that providers feel supported and valued, ultimately leading to improved patient outcomes and a more efficient healthcare delivery system.

For the Senior Provider Operations Associate role at Seven Starling, proficiency in advanced office and collaboration tools such as Google Workspace and Slack, as well as experience with healthcare-specific software platforms, is preferred. Additionally, expertise in CRM and provider management systems along with data analysis software will be beneficial for success in this position.

The salary range for the Senior Provider Operations Associate position at Seven Starling is between $80,000 and $85,000 per year. This compensation reflects the importance of the role in supporting our mission to provide exceptional care in women's behavioral health.

In your response, highlight specific examples from your previous roles where you successfully developed and implemented onboarding processes. Discuss the impact of these strategies on provider satisfaction and retention, using data to showcase your accomplishments.

When answering, walk through your methodology for analyzing provider churn, including the data sources you utilize. Share any targeted interventions you've developed in response to your findings and their measured success in improving retention.

Provide examples of past projects where you collaborated with teams such as clinical, product, and operations. Emphasize your communication skills, tools used to foster collaboration, and how you ensured alignment on shared objectives.

Discuss your approach to prioritization, possibly sharing a framework you follow. Focus on your ability to understand stakeholder needs, balancing immediate requirements against long-term goals, and ensuring that project outcomes align with organizational objectives.

Explain how you leverage data analysis to inform your strategies and initiatives. Provide examples of decisions you've made based on data insights and how you've monitored the impact of those decisions over time.

Share a specific scenario involving a challenge in provider relations. Detail the steps you took to address the issue, the stakeholders you involved, and the eventual results of your resolution efforts.

Discuss your strategies for considering provider feedback when rolling out new technologies, including user research, training, and support resources you’ve created to facilitate a smooth transition for providers.

Summarize your experience with telehealth or digital health platforms, focusing on your understanding of their functionalities. Share specific examples of how you have worked within these platforms to enhance provider engagement or operational processes.

Describe your methods for staying informed on industry trends, such as attending conferences, following influential publications, or networking with other professionals. Highlight how this knowledge has informed your work.

Talk about your vision for your career trajectory in healthcare operations, outlining how the Senior Provider Operations Associate role aligns with your aspirations. You might mention areas you wish to develop further or specific impacts you wish to have within the industry.