Project Manager Assistant - Hybrid Role

The Project Manager Assistant at SGS is responsible for a variety of tasks that range from processing sample orders to assisting with client communications. Key responsibilities include managing bottling orders, executing change orders, and handling subcontract requests. Additionally, the assistant plays a role in monitoring project timelines, ensuring timely deliverables, and providing backup coverage for project managers, demonstrating how integral this position is to the overall success of SGS's client services.

To be considered for the Project Manager Assistant role at SGS, candidates typically need an Associate's degree or equivalent industry experience. A Bachelor's degree in Environmental Science, Biology, or Chemistry is preferred, along with 1 to 2 years of experience in customer service or related fields. Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential for success in this position.

The Project Manager Assistant at SGS supports project management by taking on vital tasks that help ensure the operational success of ongoing projects. This includes assisting with communication between clients and laboratories, managing timelines, processing requests for changes in projects, and addressing any sample receipt anomalies. This role allows the Project Manager Assistant to grow within SGS while directly contributing to the efficiency and quality of client services.

Skills that are vital for a Project Manager Assistant at SGS include exceptional communication and organizational abilities, advanced problem-solving and reasoning skills, and attention to detail. Proficiency in Microsoft Office Suite is also crucial, as day-to-day tasks will often involve data management and client correspondence. Being a self-starter and having the capacity to multitask in a hybrid work environment will set candidates up for success in this role.

The work environment for a Project Manager Assistant at SGS is dynamic, supportive, and collaborative. As a part of a larger team, the assistant will interact with lab personnel, project managers, and clients, ensuring that project workflows are efficiently managed. Given the hybrid nature of the role, the position allows for both in-office and remote work, offering a flexible work balance while contributing to meaningful projects that impact sustainability and quality across industries.

When answering this question, highlight specific examples where you effectively managed timelines and ensured deliverables were met. Discuss tools or methods you used to track progress, communicate with team members, and resolve any issues that arose to keep the project running smoothly.

In your response, outline your approach to prioritization, such as assessing the urgency and importance of each task. Mention effective communication with project managers to clarify expectations, which ensures you meet their needs, and discuss any systems you use for managing your workload.

For this question, provide a narrative of a specific incident where communication and problem-solving skills were key. Discuss how you identified the issue, facilitated discussion, and worked towards a resolution that satisfied both the client and your team's capabilities.

Mention specific tools, such as project management software, spreadsheets, and customer relationship management (CRM) systems. Describe how your proficiency with these tools can enhance collaboration, streamline processes, and improve overall team efficiency.

Share a personal example where you successfully dealt with tight deadlines. Discuss the strategies you employ to manage stress, such as effective communication, staying organized, and seeking assistance from colleagues when necessary to ensure projects are completed on time.

Discuss methods you utilize to maintain quality, such as double-checking your work, soliciting feedback from colleagues, and staying informed about best practices in your field. Highlight your commitment to delivering high-quality outcomes, aligning with SGS's core values.

Provide a story that illustrates your team skills, focusing on collaboration, open communication, and the impact of working together towards common goals. Stress the importance of being adaptable and contributing positively on a team at SGS.

Your answer should reflect your passion for the work, such as enhancing client satisfaction or contributing to impactful projects. Explain how these motivations align with SGS's mission to create a safer, interconnected world.

Discuss specific strategies you use to stay organized, such as utilizing to-do lists, calendar tools, or project management software. Emphasize the importance of maintaining organization for efficiency and stress reduction.

Research and discuss SGS's mission, values, and commitment to quality and sustainability. Relate your own values to those of the company and express your enthusiasm for joining an organization driven by integrity and excellence.