Customer Service Representative - Remote

The Customer Service Representative at Sharecare is responsible for answering inbound calls from members and providers, effectively handling queries, and ensuring a high level of customer satisfaction. This role involves data entry, problem resolution, and educating customers on program benefits, all while maintaining professionalism and courtesy in each interaction.

To become a Customer Service Representative at Sharecare, candidates must have a high school diploma and preferably some prior experience in a customer service role. The job demands excellent communication skills, the ability to multitask, and basic proficiency in Microsoft Word and Outlook, alongside internet navigation skills.

Yes! The Customer Service Representative position at Sharecare is fully remote, allowing you to work from anywhere within the United States. This flexibility is designed to support a balanced work-life environment, so you can thrive both professionally and personally.

Successful Customer Service Representatives at Sharecare should possess strong communication skills, problem-solving abilities, and a customer-focused mindset. Being able to work in a team environment, adapt to change, and proficiently use computer tools to document and share information is also essential.

Customer Service Representatives at Sharecare thrive in a fast-paced and dynamic work environment. It's important for CSRs to exhibit flexibility and adapt quickly to new procedures, as the job often involves handling varied customer inquiries while meeting established call center metrics.

When faced with difficult customers, the key is to remain calm and empathetic. I would first listen attentively to their concerns, ensuring they feel heard. Then, I would acknowledge their frustration and work to provide a resolution that meets their needs while adhering to company protocols.

Absolutely! In a previous position, there was a customer who needed immediate assistance with a service issue. I not only resolved their issue quickly but also followed up with them later to ensure everything was functioning well. This extra step made a significant impact on their experience.

I prioritize my tasks by using a checklist and making sure to categorize inquiries based on urgency. I also use tools like calendar reminders and task management software to help me stay on track, which ultimately helps me manage my time effectively during busy periods.

I would start by breaking down the information into simple terms, using analogies if necessary to relate it to something familiar. I would encourage them to ask questions throughout the explanation to ensure understanding and to reinforce key points as needed.

My greatest strength is my ability to empathize with customers. I genuinely care about their experiences, and this helps me to understand their perspectives better. As a result, I can tailor my communication style to address their unique needs effectively.

During peak times, I focus on staying positive and remembering that customer satisfaction is my goal. I take short breaks between calls when I can, practice deep breathing, and remind myself that each interaction is an opportunity to help someone.

Sharecare is a leading digital health company focused on providing health solutions and support to individuals. Their comprehensive platform helps manage health information, promote well-being, and engage users in their health journey. I'm excited by how Sharecare makes healthcare accessible and improves lives.

I would start by actively listening to the caller's concerns and asking open-ended questions to gather more detail. This approach helps me to properly evaluate their needs and prioritize their issues, allowing me to provide the most effective assistance.

Teamwork is crucial in customer service as it ensures a smooth flow of information and support. Collaborating with colleagues allows us to share insights and solutions, which ultimately enhances our ability to serve our customers better.

Key metrics for measuring success in this role would include call resolution time, customer satisfaction scores, and adherence to quality standards. These metrics provide insight into effectiveness and help identify areas for improvement.