Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet.
More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.
The essence of the role:
We are seeking a Senior Customer Success Manager with Large Enterprise Financial Sales expertise and a strong track record of success. This role focuses on cross-sell and upsell opportunities within a portfolio of high-profile existing accounts.
As an Individual Contributor, the Senior CSM must be a proactive, customer-first professional who excels at identifying opportunities, expanding key executive relationships, and driving revenue growth. This role requires close collaboration with Technical and Customer Success teams to enhance customer engagement and maximize service adoption.
The ideal candidate is an analytical thinker with a consultative approach, skilled in business development and client relationship management.
Responsibilities include maintaining strong client relationships, ensuring value delivery, and identifying new opportunities for growth within existing accounts.
Key Responsibility Areas:
This role carries cross-sell and up-sell targets and is based in the U.S., reporting to the Director of Finance, North America.
Skill Sets Required:
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
The annual starting salary for this position ranges $120,000.00 - $140,000.00 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. This role will be accepting applications until April 1st, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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