Job details

Senior Customer Account Manager

About SIO Logistics:

SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations.

Job Overview:

We are looking for a dedicated and dynamic Senior Customer Account Manager to join our team full-time at our on-site location. The successful candidate will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.

Key Responsibilities:

Build a Book of Business: Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies.
Develop New Business Opportunities: Identify and pursue new business opportunities to drive growth and revenue.
Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
Maintain Effective Communication Channels: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.
Ensure Excellent Customer Account Management: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.

Qualifications:

Proven Logistics Sales Experience: Demonstrated success in sales within a third-party logistics Freight brokerage.
Passion for Sales and Strong Problem-Solving Skills: Enthusiastic about sales with the ability to think critically and solve challenges effectively.
Excellent Communication and Customer Service Skills: Strong verbal and written communication abilities, coupled with exceptional customer service skills.
Ability to Develop New Business and Build Strong Customer Relationships: Proven capability to create new business opportunities and foster lasting relationships with customers.
Ability to Work Independently and as Part of a Team: Self-motivated and able to work autonomously, yet also a collaborative team player.
Bachelor’s Degree Preferred but Not Required: Higher education is an advantage, but not essential.
Experience in the Logistics Industry is a Plus: Familiarity with logistics or related industries is beneficial.
Proficiency in Software Skills and a Willingness to Learn: Competence with various software tools and a proactive attitude towards learning new technologies.

Join Our Team:

If you are a driven and customer-focused professional with a passion for sales and account management, we invite you to apply for this exciting opportunity. Come be a part of our dynamic team and help us build lasting relationships with our valued customers.

Benefits Include:

Comprehensive Benefits: Health, Dental, and Vision coverage
Unlimited PTO: Flexible vacation policies
401k Matching: Secure your future with our 401k plan
Career Growth Opportunities: No corporate ladder to climb
Frequent Team Building Trips: Company offsite events
Mental Resets: Take breaks to rejuvenate
End-of-Year Bonuses and Awards: Recognition for your hard work
Ongoing Competition Rewards: Additional incentives and team offsite events

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Senior Customer Account Manager, SIO Logistics

At SIO Logistics, we're on the hunt for an enthusiastic Senior Customer Account Manager to join our Southlake team! If you're passionate about logistics, customer relationships, and driving business growth, you've landed in the right spot. As a leading third-party logistics company, we take pride in offering optimized solutions in dry van, flatbed, refrigerated freight, and more. Your role will be pivotal—developing new business while managing our current clients harmoniously. You'll dive into building a robust book of business through targeted outreach and solid relationship-building strategies. Managing and nurturing customer accounts will be at the heart of what you do, ensuring excellent service and support. Your communication skills will shine as you maintain clear channels with customers, addressing their needs and ensuring satisfaction. Successful candidates will have proven success in logistics sales, a knack for developing new business opportunities, and the ability to foster lasting relationships. While a Bachelor's degree is preferred, it's not mandatory! What matters more is your passion for sales, problem-solving prowess, and a proactive attitude towards learning software tools. If you're ready for this dynamic challenge and want to be part of a supportive team, apply now and let's make magic happen together at SIO Logistics!

Frequently Asked Questions (FAQs) for Senior Customer Account Manager Role at SIO Logistics

What are the primary responsibilities of the Senior Customer Account Manager at SIO Logistics?

The Senior Customer Account Manager at SIO Logistics is responsible for establishing and expanding client accounts, developing new business opportunities, and ensuring high levels of customer satisfaction through proactive account management and communication. They play a crucial role in building and maintaining customer relationships while driving the company’s growth.