Siteline is a Series A SaaS startup in the construction billing space. We're a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well. Siteline is venture-backed, woman-owned, and on a consistent upward trajectory.
As an Onboarding Manager, you’ll be the driving force behind our new customers' success, guiding them through a seamless onboarding journey and ensuring they're fully integrated with Siteline from day one. Your mission? Deliver rapid time-to-first-value (TTFV), ignite product adoption, and pave the way for a smooth handoff to the Customer Success team by month six. You’ll work with accounts of all sizes, but your experience with larger, more strategic clients will be key in enhancing satisfaction and creating an exceptional customer experience. If you love making an impact and delivering results, this is the role for you!
Key Responsibilities:
Competitive Salary: We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. For this role, we are targeting a range of:
US Remote: USD $72K - $95K
Canada Remote: CAD $81k - $114K
Flexible Work Environment: Enjoy the freedom to choose your work hours and the option to work remotely, promoting a healthy work-life balance. We have a small office in SF, but most of our team works remotely across the U.S. and Canada.
Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness programs and resources.
Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development.
Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated.
Equity Options: As a startup, we offer equity options to ensure that you share in our success as we grow together.
Paid Time Off: Unlimited PTO policy with an encouraged three-week annual minimum.
Team Events: We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year. (In 2024 we all went to Chicago!)
We value a transparent and straightforward process, and hope that providing this context up front gives you useful insight into what to expect. We may make edits, but the process will look something like:
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