General Manager 1 - Multi-Service - job 2 of 2

As a General Manager 1 - Multi-Service at Sodexo, your primary responsibilities will include managing both the environmental services and food and nutrition departments. You will be pivotal in driving client and patient satisfaction, ensuring cleanliness and safety within the hospital, and collaborating closely with the Infectious Control team. Your leadership will support a diverse and inclusive workforce while adhering to quality control standards and enhancing the overall patient experience.

To qualify for the General Manager 1 - Multi-Service position at Sodexo, you should possess a Bachelor’s degree or equivalent experience, along with a minimum of five years in a managerial role. Ideally, you should have 3-5 years of custodial and food service management experience in a hospital environment, along with strong analytical skills, a knack for financial management, and the ability to lead and motivate a diverse team.

Sodexo offers a robust benefits package for the General Manager 1 - Multi-Service position, including medical, dental, and vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, and company holidays. Moreover, you'll benefit from career growth opportunities and tuition reimbursement, helping you expand your professional skill set and advance your career.

At Sodexo, diversity and inclusion are at the core of our values. For the General Manager 1 - Multi-Service role, we actively create an environment where every employee is valued and respected. You will have a platform for your ideas and opinions, contributing to a stronger team dynamic. We celebrate each individual's uniqueness and encourage a workplace culture that reflects the diversity of the communities we serve.

The General Manager 1 - Multi-Service at Sodexo typically works a Monday to Friday schedule, with occasional rotating weekends. This structure allows for a balanced work-life approach while ensuring management presence during peak operational hours to address any emerging needs within the hospital services.

In answering this question, highlight specific examples from your previous roles where you successfully managed food services. Focus on challenges you faced, solutions you implemented, and the overall impact on patient satisfaction and health outcomes.

Explain your approach to whether it's developing safety protocols, conducting regular inspections, or training staff on compliance issues. Emphasize your attention to detail and commitment to creating a safe environment for patients and staff.

Discuss specific leadership styles and strategies you utilize, such as open communication, recognition programs, and ongoing training opportunities. Provide examples of how your leadership has positively influenced team performance and morale.

Illustrate your experience with budget planning, forecasting, and managing expenses effectively. Share examples of cost-saving initiatives or projects you’ve led that maintained quality standards while staying within budget.

Discuss how you prioritize patient preferences, dietary restrictions, and timeliness in food service. Use statistics or feedback to show how your management led to increased patient satisfaction scores.

Provide a clear, concise method you follow for conflict resolution, emphasizing active listening and finding mutually agreeable solutions. Share examples of past experiences where you navigated interpersonal issues successfully.

Mention specific metrics you find important, such as customer satisfaction scores or operational efficiency. Discuss tools or methods you utilize to gather data, analyze performance, and drive improvements based on insights gained.

Outline your strategic approach, focusing on understanding patient needs, team training, and marketing the new offerings. Emphasize collaboration with healthcare providers to ensure the menu aligns with patients' dietary requirements.

Share specific initiatives or policies you advocate that promote diversity and inclusion. Discuss how these efforts have led to a more cohesive, engaged workforce that reflects the community served.

Speak about the importance of continuous learning through industry conferences, seminars, and networking. Mention any specific resources or organizations you follow to stay ahead of trends and best practices.