Human Resources Manager - Training

The Human Resources Manager - Training at Sodexo is responsible for designing, implementing, and managing comprehensive training programs for frontline staff and managers at UC Health Medical Center. This includes developing onboarding programs, evaluating training effectiveness through assessments, maintaining records of training activities, and fostering a cohesive learning culture between staff, managers, and hospital leadership.

To be considered for the Human Resources Manager - Training position at Sodexo, candidates must have at least an Associate's Degree or equivalent experience. The role requires a minimum of 2 years of management experience and at least 1 year in a human resources capacity, with a strong focus on employee engagement and training.

Sodexo evaluates the effectiveness of training programs for patient services staff by conducting post-training assessments, gathering feedback, and analyzing performance metrics to ensure that skills are enhanced and performance improved throughout the hospital environment.

A Human Resources Manager - Training at Sodexo can expect a collaborative and inclusive work environment where diversity is celebrated. With policies that foster respect and value each employee's contributions, the atmosphere promotes growth, dialogue, and a shared commitment to improving the quality of life for everyone involved.

Sodexo offers a comprehensive benefits package for the Human Resources Manager - Training role, including medical, dental, and vision care, a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career growth and tuition reimbursement.

When answering this question, focus on your methodology for assessing training needs and designing programs that are both engaging and relevant. Discuss how you would involve stakeholders in the planning process and emphasize the importance of measurable outcomes for training effectiveness.

It's essential to mention different evaluation methods, such as feedback surveys, performance assessments, and conducting follow-ups with trainees. Share examples of how you've used data to assess the impact of training and demonstrate continuous improvement.

Highlight your understanding of inclusive training practices by discussing how you would ensure content is accessible and relevant to diverse employee groups, as well as how you foster open communication to hear the perspectives of all team members.

Discuss your commitment to professional development by mentioning industry conferences, workshops, and available resources. Touch on how you adapt findings from research into viable training methods for healthcare settings.

Emphasize the importance of feedback in shaping training programs. Provide examples of how you've incorporated feedback from participants and stakeholders in the past to enhance program effectiveness and team engagement.

Prepare to share a specific example, focusing on objectives, implementation strategies, and measurable outcomes. Highlight the induction process's impact on employee engagement and retention, and explain what made it successful.

Demonstrate your organizational and project management skills by outlining your process for prioritizing tasks, communicating with stakeholders, and remaining flexible to accommodate changes while ensuring training sessions are conducted effectively.

Explain that addressing underperformance requires a compassionate approach. Discuss how you would assess the underlying issues, provide targeted support, and set measurable improvement goals, ensuring that employees feel valued even when they face challenges.

Relate your specific experience with compliance training, discussing regulatory standards relevant to healthcare and how you developed training to meet these requirements, ensuring compliance while maintaining a positive learning environment.

Share strategies for encouraging ongoing professional development, such as offering upskilling opportunities, building training modules that promote lifelong learning, and fostering an environment where employees feel motivated to seek out new knowledge and skills.