Job details

AML KYC Manager - Client Investigations Unit

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

The AML KYC Manager will be responsible for the oversight of the KYC program, including day-to-day management of the Client Intelligence Unit (“CIU”). The CIU is responsible for conducting due diligence on SoFi customers, through high-risk reviews or event-driven periodic reviews in accordance with the Bank Secrecy Act and the USA PATRIOT Act as well as our list management screening program, responsible for both customer screening and transaction screening. This role will liaise with various business units and engineering teams to execute key AML initiatives.

What you’ll do:

Manage the team responsible for effectuating SoFi’s Know Your Customer (“KYC”) program, including conducting AML customer due diligence (“CDD”) and enhanced due diligence (“EDD”), as applicable, and list management screening for PEP/Sanctions/Adverse Media.
Ensure customer and transaction-related alert determinations are appropriate, fully supported, and documented.
Conduct sanctions-related due diligence and investigations to evaluate whether alerts or cases are risk-relevant.
Assist with management and alert handling training for the Level 1 Sanctions team.
Conduct quality control reviews on escalations derived from EDD periodic review investigations.
Partner with the SoFi Engineering Department to support enterprise-wide initiatives related to Client Identification Procedures (“CIP”) verification, expansion of CDD within onboarding workflows, and contribute to the expansion of the Customer Risk Rating (“CRR”) model.
Determine relevant Key Performance Indicators that enable the effective tracking of productivity and quality of investigators
Develop Management Information System (MIS) reporting for senior management and ensure Service Level Agreements (“SLAs”) are achieved.
Ensure the team is properly resourced to meet SLAs utilizing departmental tracking systems
Develop/maintain a matrix to maintain consistency of adverse media alert reviews with a primary focus on protecting SoFi from legal, regulatory, and reputational risk.
Serve as the primary point of contact to address CIP questions from business units.
Responsible for the oversight, development, and maintenance of the CIU’s procedures, job aids, standards, methodologies, analysis, and remediation activities, as necessary.
Manage and assess the impact of the operational implementation of technology and policy changes to drive continuous improvements to the SoFi KYC Program.

What you’ll need:

Bachelor’s Degree from a four-year college or university in a related field.
4-6+ years of experience in AML Compliance with a focus on AML Know Your Customer monitoring with a minimum of 3 years of direct management experience.
Demonstrated ability to communicate effectively with all levels of the organization and across different business lines.
Ability to serve as a hands-on leader who excels at data analysis and customer research to iterate on the existing program.
Ability to successfully lead and manage direct reports, including training and mentoring.
Demonstrate strong leadership and management skills that build solid working relationships within the organization.
Excellent working knowledge of BSA/AML laws and regulations relative to money laundering and terrorist financing, and the ability to apply this knowledge in assessing transaction activity to support EDD reviews.

Nice to have:

CAMS certification preferred

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Average salary estimate

$100000 / YEARLY (est.)

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max

$80000K

$120000K

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What You Should Know About AML KYC Manager - Client Investigations Unit, SoFi

At SoFi, we are excited to bring on an AML KYC Manager for our Client Investigations Unit. This key position is pivotal in managing and leading our KYC program, ensuring our compliance with both the Bank Secrecy Act and the USA PATRIOT Act. As an AML KYC Manager, you will lead a talented team conducting due diligence on our customers, running high-risk reviews, and analyzing alerts effectively. Your role will be at the forefront of preventing financial crimes while collaborating with various business units and tech teams to enhance our AML initiatives. You will oversee the team responsible for customer screenings including PEPs, sanctions, and adverse media, making your leadership essential to maintaining both compliance and operational excellence. This position isn’t just about meeting targets; it's about helping shape the future of finance by ensuring we protect our members and the integrity of our services. If you are someone who thrives in a dynamic environment, loves data analysis, and has a passion for compliance, SoFi is the perfect place for you to make a real impact. Come join us as we redefine the banking experience and help our customers achieve their financial goals!

Frequently Asked Questions (FAQs) for AML KYC Manager - Client Investigations Unit Role at SoFi

What are the key responsibilities of an AML KYC Manager at SoFi?

The AML KYC Manager at SoFi is responsible for overseeing the KYC program and managing the Client Investigations Unit, which includes conducting due diligence on clients, high-risk reviews, and compliance with relevant regulations. This role is essential for ensuring that customer and transaction-related alerts are appropriately assessed and documented while liaising with various departments to drive key AML initiatives.