Healthcare Advocate (Remote 1099)

As a Healthcare Advocate at Solace, your main responsibilities include navigating Medicare patients through their healthcare journeys, building trusting relationships based on empathy, developing comprehensive care plans, and addressing Social Determinants of Health. You will be working with diverse populations to ensure they have the resources and support they need, all while utilizing Solace’s innovative technology.

To be a successful Healthcare Advocate at Solace, you should possess a minimum of three years of experience in care management, patient advocacy, or healthcare navigation. A solid understanding of Social Determinants of Health is essential, along with exceptional organizational skills and a passion for empowering patients to navigate their healthcare more effectively.

Yes! The Healthcare Advocate position at Solace is fully remote, offering the flexibility to work from anywhere. This allows you to balance your professional and personal life while making a significant impact on patients' lives.

Healthcare Advocates at Solace have the freedom to choose their work schedule, whether part-time or full-time. This setup is perfect for those looking for a flexible work-life balance while still being dedicated to improving patients' healthcare experiences.

Solace supports its Healthcare Advocates by providing access to innovative tools and technologies, ongoing training, and a collaborative work environment. The company values feedback and encourages advocates to share their insights to improve patient outcomes and systems.

When answering this question, focus on specific instances where you successfully navigated patient challenges and helped them achieve their health goals. Highlight any relevant metrics or outcomes from your past experiences to illustrate your effectiveness as a Healthcare Advocate.

Discuss your ability to assess urgency and complexity in patient needs. You can explain processes or strategies you have used to manage multiple cases effectively, ensuring every patient feels valued and supported.

Emphasize your empathetic approach, active listening skills, and ability to communicate clearly. Share examples that demonstrate how you've fostered trust and rapport with patients in previous roles.

Provide an example of a challenging situation you managed successfully. Discuss your approach to resolving conflicts, being empathetic, and ensuring the patient's needs were addressed without compromising care quality.

Talk about your understanding of Social Determinants of Health and how they impact patient care. Share specific examples of how you've addressed these determinants in your previous positions to promote better health outcomes.

Express your passion for transforming healthcare and how Solace’s mission aligns with your values. Mention the importance of human connection and accessibility in healthcare, and why you believe in Solace's approach.

Share a specific situation where you had to communicate difficult information. Focus on how you approached the conversation, the steps you took to ensure empathy and clarity, and the impact of your communication on the patient's understanding and response.

Discuss your commitment to continuous learning through professional development, attending relevant workshops, or following up-to-date resources. Highlight how staying informed impacts your ability to advocate effectively for patients.

Enumerate any healthcare management systems or software you have experience with. Emphasize your adaptability and willingness to learn new technologies to enhance patient advocacy.

Explain the importance of clear and thorough documentation in patient care. Discuss your methods for maintaining accurate records and how this supports continuous care and effective communication with other healthcare professionals.