Core Crew (Front Desk & Sales) - DC (14th & U, Adams Morgan, West End, Cathedral Commons)

A Core Crew member at [solidcore] is responsible for front desk operations, providing exceptional customer service, performing sales activities, and supporting the Head Coach & Community Manager. You’ll engage with clients, assist with class scheduling, address inquiries, maintain studio cleanliness, and contribute to a welcoming environment.

To apply for the Core Crew role at [solidcore], candidates should ideally have a high school diploma, some college education preferred, and at least a year of sales experience is a plus. Strong communication skills, attention to detail, and a passion for fitness and wellness are essential for success in this position.

The work schedule for a Core Crew member at [solidcore] is part-time and flexible, accommodating the studio’s needs, including mornings, evenings, weekends, and holidays. This flexibility allows you to find a schedule that fits your lifestyle while being a vital part of the studio operations.

[solidcore] is committed to promoting a welcoming environment for all. The company actively cultivates diversity, equity, and inclusion within their community and values the authenticity of its members. As a Core Crew member, you’ll participate in fostering a safe space for clients and team members alike.

[solidcore] offers competitive hourly pay starting at $17.50, with opportunities to earn sales commissions, along with free drop-in classes! Joining the Core Crew means connecting with a vibrant community and getting access to helping clients on their fitness journeys.

When answering this question, focus on your passion for fitness and wellness. Mention how [solidcore]'s community-driven approach aligns with your values, and express your desire to contribute to an environment where clients feel welcome and supported.

In this situation, it’s important to remain calm and professional. Start by actively listening to the client’s concerns without interrupting. Show empathy and assure them that you’re there to help, then seek a solution. This demonstrates your strong interpersonal skills and commitment to customer satisfaction.

Share a specific instance where you faced a sales challenge, explaining your thought process. Discuss the strategies you implemented and how you adapted to overcome obstacles, showcasing your ability to drive results and grow as a professional.

Exceptional customer service encompasses actively engaging with clients, anticipating their needs, and providing a warm and welcoming atmosphere. It involves going above and beyond to ensure customers have a positive experience and feel valued in every interaction.

To promote [solidcore] services effectively, focus on building relationships. Highlight unique offerings, such as the community aspects of the studio and share personal experiences if applicable. Use social media or email outreach to communicate special offers and invitations as well.

Effective strategies include prioritizing tasks based on urgency and importance, utilizing checklists for tracking tasks, and setting reminders. Share how these methods have helped you stay on track in high-paced environments, ensuring that nothing falls through the cracks.

A warm introduction is key! Extend a friendly greeting, offer to answer any questions they might have, and introduce them to other staff and regulars. Educate them about our CORE principles to quickly engage them in the experience we provide at [solidcore].

Teamwork fosters a supportive environment where everyone can thrive. At [solidcore], collaboration ensures seamless operations, builds trust among staff, and enhances the overall client experience, enabling a strong community culture.

Staying motivated in a fast-paced environment requires setting personal goals, focusing on the positive outcome of your work, and finding inspiration in colleagues and clients. Share specific tips that help you remain energized during busy periods.

Emphasize [solidcore]’s dedication to creating inclusive environments. Discuss how diversity fosters a richer community experience, supports varied perspectives, and enhances client relationships—reflecting your alignment with the company values.