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Sales Associate - Capitol Chevrolet

Company Description

At Capitol Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Our sale professionals are responsible for selling vehicles and meeting dealership gross profit, volume and customer satisfaction standards. This position includes four broad areas of activity: personal work habits, prospecting, selling, and follow-up.
 

Duties and Responsibilities:

  • Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers.
  • Determine each customer’s vehicle needs by asking questions and listening.
  • Demonstrate vehicles (includes test drives).
  • Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle’s operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
  • Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
  • Report to the vehicle Sales Manager regarding objectives, planned activities, reviews, and analyses.
  • Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.
  • Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.
  • Attend sales meetings and training offered by the dealership and the manufacturer.
  • Maintain a prospect development system.
  • Maintain an owner follow-up system that encourages repeat and referral business.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
  • Understand the terminology of the automobile business and keep abreast of technological changes in the product.
  • Know and understand equity and values and be able to explain depreciation to the customer.
  • Know and understand the federal, state, and local laws which govern retail auto sales.
  • Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
  • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

  • High school diploma or the equivalent.
  • Ability to read and comprehend instructions and information.
  • Valid in-state driver’s license.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to sell a minimum quota according to dealership standards.
  • All applicants must be authorized to work in the USA.
  • All applicants must perform duties and responsibilities in a safe manner.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$45000 / YEARLY (est.)
min
max
$30000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Associate - Capitol Chevrolet, Sonic Automotive

At Capitol Chevrolet, we're on the lookout for enthusiastic Sales Associates to join our dynamic team! Nestled in Montgomery, AL, Capitol Chevrolet is part of the Sonic Automotive family, where we pride ourselves not just on selling vehicles, but on cultivating lasting relationships with our customers. As a Sales Associate, your primary focus will be to understand our customers' vehicle needs, helping them find the perfect ride that fits their lifestyle. You’ll engage with customers to demonstrate vehicles, guiding them through test drives and ensuring a smooth delivery process while explaining all the vehicle's features and warranty details. Building rapport and guaranteeing customer satisfaction is at the heart of this role! You’ll have personal income goals aligned with the dealership’s standards and will actively strategize to achieve them. Plus, you won’t be alone; regular training and meetings mean ongoing professional development is part of the journey. With a focus on teamwork, knowledge of our inventory, and the flexibility to adapt to customer needs, this role offers an exciting and rewarding experience. If you're eager to learn, grow, and embark on an incredible career path in the automotive industry, Capitol Chevrolet is the place for you!

Frequently Asked Questions (FAQs) for Sales Associate - Capitol Chevrolet Role at Sonic Automotive
What are the responsibilities of a Sales Associate at Capitol Chevrolet?

Sales Associates at Capitol Chevrolet are tasked with selling vehicles and ensuring customer satisfaction. Key responsibilities encompass understanding customer needs, conducting test drives, delivering vehicles while explaining features, setting personal income goals, maintaining prospect and follow-up systems, and collaborating with the service department to ensure vehicle reconditioning.

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What qualifications do you need to be a Sales Associate at Capitol Chevrolet?

To become a Sales Associate at Capitol Chevrolet, candidates should possess a high school diploma or equivalent, a valid in-state driver’s license, and excellent communication skills. Professional appearance, ability to meet sales quotas, and authorization to work in the USA are also essential requirements.

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How does Capitol Chevrolet support the growth of its Sales Associates?

Capitol Chevrolet offers a robust training program and ongoing personal development opportunities to ensure Sales Associates stay current with industry trends and product knowledge. Regular sales meetings and manufacturer training sessions further enhance their skills and confidence in meeting customer needs.

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What is the work environment like for a Sales Associate at Capitol Chevrolet?

The work environment at Capitol Chevrolet is collaborative and supportive, emphasizing team-oriented success. Sales Associates work alongside experienced professionals in a bustling dealership that fosters growth, encourages innovation, and prioritizes customer satisfaction.

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What personal qualities are needed for a successful Sales Associate at Capitol Chevrolet?

Successful Sales Associates at Capitol Chevrolet are those who demonstrate a strong commitment to customer satisfaction, can communicate effectively, and possess a positive attitude. Being driven, adaptable, and eager to learn are also key traits that contribute to achieving sales goals.

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Common Interview Questions for Sales Associate - Capitol Chevrolet
How do you determine a customer's vehicle needs?

To determine a customer's vehicle needs, ask open-ended questions that encourage them to share their lifestyle preferences, usage, and budget. Listen actively and be prepared to suggest options that align with their specific requirements, showcasing your understanding of the dealership's inventory.

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Can you describe your approach to follow-up with clients?

A diligent follow-up strategy involves maintaining a customer database to track interactions and set reminders for follow-up calls or emails. I believe in personalizing my communications based on previous conversations and emphasizing the value of continued support after the sale.

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What strategies do you use to meet sales goals?

To meet sales goals, I set clear, achievable objectives and develop a detailed action plan, including regular prospecting and building relationships with customers. I also track my progress regularly to adjust my strategies and ensure I'm always moving towards those targets.

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How do you handle customer objections during the sales process?

Handling objections requires patience and understanding. I listen to the customer's concerns, acknowledge them, and then provide thoughtful responses that address their issues. By focusing on the benefits and value of the vehicle, I can often turn objections into opportunities.

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What do you believe is the key to building long-lasting customer relationships?

The key to building long-lasting customer relationships is consistency in communication and expectations. By providing exceptional service, following up after sales, and being available for questions or concerns, I can create trust and loyalty among customers.

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How do you stay informed about the latest automotive trends?

I stay informed about automotive trends through online research, attending industry conferences, and participating in training offered by the dealership. Networking with fellow professionals also provides valuable insights into market changes and consumer preferences.

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What do you think sets Capitol Chevrolet apart from other dealerships?

Capitol Chevrolet stands out due to its commitment to team-oriented growth and exceptional customer service. The dealership emphasizes professional development, providing resources and training that empower Sales Associates to succeed in a competitive marketplace.

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Can you explain your process for conducting a vehicle demonstration?

During a vehicle demonstration, I focus on the features that the customer expressed interest in earlier. I ensure they have ample time for a test drive and guide them through the vehicle's functionalities, reinforcing how the vehicle meets their needs and enhancing their overall experience.

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Describe a time you successfully turned a prospect into a customer.

In a previous role, I worked closely with a hesitant prospect. By actively listening to their concerns and providing informative solutions, I built rapport. I followed up with them consistently, leading to a successful sale and a happy customer, which ultimately resulted in referrals.

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What steps do you take to ensure customer satisfaction?

To ensure customer satisfaction, I prioritize open communication throughout the sales process. I not only listen to their needs but also exceed their expectations by providing timely information and thorough support after the sale, reinforcing my commitment to their satisfaction.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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Full-time, on-site
DATE POSTED
December 8, 2024

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