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Sales Porter - Beverly Hills BMW

Company Description

At Beverly Hills BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Salary: $19 / hr

The Sales Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties and Responsibilities:

·       Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

·       Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)

·       Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

·       Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

·       Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

·       Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

·       Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

·       Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

·       Drives vehicles to and from service lane, service stalls, and parking lot as needed.

·       Makes key tags for vehicles

·       Maintains a professional appearance

·       Performs other duties as assigned

·       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Salary: $18 / hour

(The Porter Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $15.50 and $18.00.)

Qualifications

·       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

·       The requirements listed are representative of the knowledge, skill, and/or ability required.

·       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

“All your information will be kept confidential according to EEOC guidelines”

Average salary estimate

$34320 / YEARLY (est.)
min
max
$31200K
$37440K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Porter - Beverly Hills BMW, Sonic Automotive

Are you ready to rev up your career? Beverly Hills BMW is seeking a dynamic Sales Porter to join our team! As a part of the Sonic Automotive family, we believe in more than just selling cars; we’re about nurturing careers and developing talent. In this role, you’ll be the first face that greets our customers, setting a friendly and professional tone as you assist with the smooth flow of vehicles through our service area. Picture yourself moving service customer vehicles, maintaining an orderly environment, and ensuring customer satisfaction with your upbeat attitude. You'll be recording important vehicle information, directing traffic, and delivering keys to our fantastic service advisors. Your attention to detail will help keep our service drive safe and clean for everyone. We’re proud to offer a fantastic salary of $19/hour and believe in empowering our employees with award-winning training and competitive benefits including medical, dental, vision, and a 401(k) plan. If you’re looking for a supportive workplace that values teamwork and recognition, then Beverly Hills BMW wants to hear from you! Join us, and make your automotive career a smooth ride from the start!

Frequently Asked Questions (FAQs) for Sales Porter - Beverly Hills BMW Role at Sonic Automotive
What are the responsibilities of a Sales Porter at Beverly Hills BMW?

As a Sales Porter at Beverly Hills BMW, your main responsibilities include greeting customers, managing vehicle traffic flow, parking service vehicles, and making sure the service area remains organized and clean. You will be tasked with recording important customer and vehicle information and assisting with loaner vehicles as necessary.

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What qualifications are needed for the Sales Porter position at Beverly Hills BMW?

To be a successful Sales Porter at Beverly Hills BMW, you should have a valid driver's license and be authorized to work in the USA. Candidates must be able to perform essential duties safely and effectively, which may include passing pre-employment testing and background checks.

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What training opportunities are available for Sales Porters at Beverly Hills BMW?

Beverly Hills BMW offers award-winning training programs for all employees, including Sales Porters. With a commitment to employee growth, you can expect continuous development through comprehensive training sessions, ensuring you are well-equipped to excel in your role.

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What is the salary for a Sales Porter at Beverly Hills BMW?

The starting salary for a Sales Porter at Beverly Hills BMW is $19 per hour, which includes opportunities for raises based on performance. Additionally, Beverly Hills BMW offers competitive benefits that enhance your compensation package.

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How does Beverly Hills BMW support employee development?

At Beverly Hills BMW, employee development is a top priority. We support our Sales Porters through continuous training, opportunities for promotions, and a collaborative work environment where your contributions are recognized and valued.

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Common Interview Questions for Sales Porter - Beverly Hills BMW
What motivated you to apply for the Sales Porter position at Beverly Hills BMW?

In answering this question, it's important to express your passion for customer service and the automotive industry. Talk about how Beverly Hills BMW's reputation for employee development and teamwork aligns with your career goals.

Join Rise to see the full answer
How would you handle a situation where multiple customers are waiting for assistance in the service area?

Demonstrate your customer service skills by discussing how you would prioritize visitors, ensuring each one feels acknowledged. Outline a process for managing customer inquiries efficiently, highlighting your communication and multitasking abilities.

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Describe a time when you had to follow strict safety procedures in a previous job.

Choose a specific instance where safety protocols were crucial to your role, illustrating how you successfully adhered to policies. Emphasize your understanding of safety measures and your commitment to maintaining a safe work environment.

Join Rise to see the full answer
What strategies would you use to ensure vehicles are parked correctly and safely?

Discuss your attention to detail and your understanding of parking protocols. You could mention maintaining clear communication with team members to keep a smooth traffic flow and reporting any issues immediately.

Join Rise to see the full answer
How do you prioritize tasks when it's busy at the service area?

Explain your method of assessing urgency and impact. Talk about how you'd manage incoming vehicles while also ensuring customer satisfaction, demonstrating flexibility and organization.

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What qualities do you think are essential for a Sales Porter?

Discuss qualities such as strong customer service skills, attention to detail, communication abilities, and a proactive attitude. Emphasize how these traits contribute to a positive customer experience and a well-functioning service area.

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How would you respond to a customer complaint?

Outline a calm and solution-oriented approach to customer complaints. Highlight the importance of active listening, empathy, and finding a resolution quickly to ensure customer satisfaction.

Join Rise to see the full answer
Can you describe your experience with managing vehicle flow in a busy environment?

Provide examples from past experiences where you successfully managed vehicle flow, ensuring efficiency and safety. Discuss specific strategies you implemented to keep operations smooth.

Join Rise to see the full answer
What do you know about Beverly Hills BMW and its culture?

Before the interview, research Beverly Hills BMW's commitment to employee development and teamwork. Discuss how these values resonate with you and your desire to contribute positively to the company's culture.

Join Rise to see the full answer
Are you comfortable driving various types of vehicles?

Affirm your comfort level with driving different vehicle types and emphasize your focus on safety. Discuss any relevant experiences that demonstrate your driving capability and confidence in handling diverse vehicles.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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DATE POSTED
December 3, 2024

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