Service Advisor - Philpott Ford

As a Service Advisor at Philpott Ford, your responsibilities include greeting customers, documenting their vehicle concerns, providing service recommendations, and communicating repair costs. You'll also schedule appointments, coordinate with technicians, and update customers on the status of their vehicles. Your goal is to ensure a smooth operation in the service department while providing outstanding customer service.

To become a Service Advisor at Philpott Ford, you should have at least one year of experience in an automotive dealership setting. Strong communication skills and a basic understanding of automotive systems are essential. Familiarity with service department procedures and the ability to multitask in a fast-paced environment are also crucial for success in this role.

Service Advisors at Philpott Ford enjoy a competitive pay structure that includes a base monthly draw and commission based on repair orders closed. On-target earnings range from $55,000 to $110,000+ annually, with the potential for additional bonuses based on individual or team performance. This structure ensures that hard work is recognized and rewarded.

At Philpott Ford, Service Advisors receive a comprehensive benefits package that includes medical, dental, and vision insurance, a 401k plan with company matching, paid time off, and the luxury of having Sundays off. Additionally, employees enjoy discounts on purchasing and leasing vehicles, fostering a supportive work environment focused on career advancement.

While prior experience as a Service Advisor is preferred, Philpott Ford welcomes aspiring candidates with at least one year of experience in an automotive dealership. The company provides comprehensive training to help you succeed in your role while fostering a culture of growth and development.

When faced with multiple customers, I prioritize tasks by assessing the urgency of each vehicle's issues and the needs of the customers. Building rapport quickly allows me to manage expectations effectively, ensuring that everyone feels valued and informed while I work to address their concerns.

I strive to simplify complex technical jargon by using analogies and clear language. I focus on the customer's needs and explain how the recommended services will benefit their vehicle directly. This approach helps build trust and ensures the customer feels confident in their decisions.

I once encountered a customer upset over a delay in their service. I listened attentively, empathized with their frustration, and provided a transparent update on the situation, including the reasons for the delay. I assured them that we were doing our best to expedite the service, which helped diffuse the situation and restore their confidence.

I maintain accurate service records by diligently documenting every interaction and service performed in our system. I double-check all entries for accuracy and completeness to ensure that our records are reliable and can be used for future reference, enhancing the continuity of service for our customers.

I believe the most important qualities include strong communication skills, empathy, and a customer-focused attitude. A successful Service Advisor must also be organized, knowledgeable about automotive systems, and able to multitask in a fast-paced environment while building lasting customer relationships.

I stay updated on the latest automotive technologies by attending industry seminars, participating in training sessions, and subscribing to automotive publications. I also engage with colleagues and attend workshops, which helps me remain knowledgeable and informed about advancements in the field.

I manage service appointments by using scheduling software that helps me allocate time effectively. I assess service bay availability ahead of time to ensure efficient use of resources, reserving spots for more complex jobs while allowing for quick services to optimize workflow and customer satisfaction.

I follow up with customers through a phone call or email, thanking them for their visit and inquiring about their satisfaction with the service. This follow-up is crucial in building relationships, resolving any lingering issues, and ensuring customers feel valued and appreciated.

When there's a delay in service completion, I immediately inform the customer about the situation, providing a realistic timeframe for when the service will be completed. I also reassure them that we are working diligently to resolve the issue while keeping them updated throughout the process.

I am drawn to Philpott Ford because of its reputation for excellent customer service and the opportunity to grow within a Fortune 500 company. I believe my skills and experience align with the values of teamwork and commitment to customer satisfaction that Philpott Ford embodies, making it an ideal place for me to thrive.