Job details

Service BDC - Lexus of Birmingham

Company Description

At Lexus of Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

· Respond to internet inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate service appointments.

· Conduct phone surveys to assess customer preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Perform cashier duties as requested.

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast-paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service BDC - Lexus of Birmingham, Sonic Automotive

At Lexus of Birmingham, a proud member of the Sonic Automotive family, we're on the lookout for a friendly and detail-oriented Service BDC Associate! If you have a passion for customer service and a knack for communication, this role might just be perfect for you. As a Service BDC Associate, you'll be the first point of contact for customers reaching out to us regarding service for their new or pre-owned vehicles. Your primary goal will be to generate sales appointments while delivering a top-notch customer experience. You'll respond to inquiries with professionalism, guiding customers through their service needs and ensuring their questions are answered promptly. With the help of our lead management tools and CRM software, you'll manage inquiry flow and keep our customer files updated. Your understanding of our services and inventory will grow as you settle into this position, giving you the confidence to assist our customers effectively. Balancing your duties, you'll also conduct phone surveys to gauge customer satisfaction and gather valuable feedback. At Lexus of Birmingham, we believe in supporting our team members through comprehensive training and competitive compensation, allowing you to thrive and progress in your career. So if you’re looking to be part of a spirited team in a dynamic environment, consider joining us as a Service BDC Associate today!

Frequently Asked Questions (FAQs) for Service BDC - Lexus of Birmingham Role at Sonic Automotive

What are the responsibilities of a Service BDC Associate at Lexus of Birmingham?

As a Service BDC Associate at Lexus of Birmingham, you'll manage customer inquiries regarding service appointments for new and pre-owned vehicles. Your key responsibilities will include responding to inquiries promptly, entering customer data accurately into our CRM system, generating service appointments, conducting customer surveys, and maintaining high levels of customer satisfaction.