Support Atelier Digital

As a Support Atelier Digital at Sopra Steria, you will play a crucial role in supporting users with workshop applications in the aerospace sector. This includes coaching and training new employees, writing up issue reports, specifying evolution requests, and acting as a liaison between users and the project solutions team. Additionally, you'll be responsible for testing application updates before their deployment and preparing regular status reports on project progress.

To be successful as a Support Atelier Digital at Sopra Steria, candidates should possess strong IT skills and user support capabilities. Experience in root cause analysis and the ability to resolve technical issues is essential. You should also understand aerospace industry regulations, standards, and best practices while being comfortable discussing technical details with end-users.

For the Support Atelier Digital role at Sopra Steria, candidates must have a DEC (Diploma of College Studies) in Manufacturing Engineering, Computer Science, or a related field. Previous experience working with aerospace industry clients is preferred, along with a solid foundation in digital technologies and their applications within the sector.

Yes, the Support Atelier Digital position at Sopra Steria offers a hybrid work environment. This means that employees can enjoy the flexibility of working both from home and in the office, fostering a balanced work-life dynamic while staying connected with the team.

Sopra Steria provides a competitive salary along with an annual performance bonus and a comprehensive benefits package. This includes life insurance, long-term disability coverage, health, dental, and vision care. Employees also receive a health spending account, paid time off, and an allowance for transportation. We prioritize our team's well-being and foster an inclusive work environment.

When answering this question, highlight your past experiences in user support roles. Discuss specific instances where you diagnosed issues, provided effective solutions, and enhanced user satisfaction. Mention your ability to communicate complex technical concepts in simple terms to end-users.

A good approach is to discuss your time management strategies. Explain how you prioritize based on urgency and impact, and share tools or methodologies you might use such as task priority matrices or project management systems to keep everything on track.

In response, share a real-life example where you successfully improved someone’s understanding of a technical application. Be specific about the techniques you used, such as hands-on training, providing additional resources, or breaking down complex tasks into manageable steps.

Explain your understanding of root cause analysis as a systematic approach to identifying the underlying reasons for problems. Discuss how you have employed this method in past roles to resolve issues more effectively and prevent recurrence.

Share your approach to conflict resolution, emphasizing the importance of communication and collaboration. Discuss a specific incident where you turned a conflict into a constructive dialogue, leading to a better project outcome.

This is a great opportunity to list specific tools you've used, such as help desk software, ticketing systems, or application performance monitoring tools. Discuss how you've utilized these tools to streamline user support processes and enhance efficiency.

Talk about your familiarity with quality assurance processes and compliance standards in the aerospace industry. Mention any specific practices you would implement, such as rigorous testing protocols and documentation, to ensure application releases meet quality benchmarks.

Outline your troubleshooting process clearly, starting from gathering information, replicating the issue, analyzing logs, and identifying solutions. Stress the importance of regular communication with the user throughout the resolution process to keep them informed.

When responding, align your answer with Sopra Steria's values and reputation in the industry. Mention specific aspects of the company's culture, innovation in technology, and commitment to employee development that resonate with you.

Discuss the proactive steps you take, such as following industry publications, participating in webinars, and engaging in professional networks. This shows your dedication to continuous learning and staying ahead in the rapidly evolving digital landscape.