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Customer Support Associate, Bilingual (Starlink) - job 1 of 3

SpaceX is looking for an enthusiastic Bilingual Customer Support Associate to ensure an exceptional customer experience as part of the Starlink team.

Skills

  • Bilingual communication skills
  • Technical troubleshooting
  • Problem-solving abilities
  • Empathy and active listening
  • Time management

Responsibilities

  • Triage and resolve customer issues across multiple channels
  • Provide technical support using hardware, software, and network expertise
  • Advocacy for the customer within SpaceX
  • Identify product and process issues to improve customer experience
  • Collaborate with teams to improve troubleshooting workflows

Education

  • High school diploma or equivalency certificate

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Paid parental leave
  • 3 weeks of paid vacation
  • Eligible for employee stock plan
To read the complete job description, please click on the ‘Apply’ button
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CEO of SpaceX
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Elon Musk
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Average salary estimate

$53040 / YEARLY (est.)
min
max
$49920K
$56160K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
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Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

1654 jobs
MATCH
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BADGES
Badge Future MakerBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$49,920/yr - $56,160/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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