Strategic Client Partner

Description

Sparkhound is a leader in delivering Digital Transformation and Managed IT Services and Solutions. We are committed to driving business outcomes for our clients, focusing on growth, cost efficiency, customer experience, scale, and cybersecurity. Our passionate and authentic team enjoys tackling challenges and delivering value to our customers.

About the Position:

As a Partner at Sparkhound, you will own client outcomes, serving as both a Customer Success Leader and Sales Growth Driver. You will take full ownership of client relationships - ensuring seamless project execution, strategic account growth, and new business development.

This role demands a blend of strategic leadership, consultative sales expertise, and hands-on delivery oversight. You will drive account strategy, business development, and execution, fostering long-term partnerships, driving innovation, and aligning Sparkhound’s services with clients' strategic priorities.

Success in this role requires close collaboration with internal teams to ensure flawless execution, measurable impact, and sustained client success.

This is a high-visibility, high-impact role for a self-driven leader who excels in building trust, delivering results, and identifying growth opportunities within client accounts.

Requirements

Client Strategy, Success & Growth

· Own the client experience by ensuring seamless project delivery, measurable outcomes, and ongoing value realization.

· Develop and execute strategic account growth plans, expanding relationships and unlocking new opportunities.

· Build deep, trusted relationships with C-suite and senior stakeholders, acting as their strategic partner and advocate.

· Act as the go-to advisor for clients, helping them navigate challenges and adopt innovative digital solutions.

· Identify cross-sell and upsell opportunities by deeply understanding client needs and positioning Sparkhound’s services to drive long-term value.

· Lead Quarterly Business Reviews (QBRs) with clients to track success metrics and uncover additional opportunities for collaboration.

· Expand client relationships across Technology, Business, and Finance leadership teams to position Sparkhound as a trusted advisor.

Delivery Oversight & Execution

· Own the client outcome by ensuring that project execution meets business objectives and aligns with Sparkhound’s high standards.

· Work closely with internal teams to proactively remove roadblocks and drive successful project execution.

· Set project KPIs, track performance, and drive continuous improvement in client engagements.

· Conduct post-mortem project reviews with clients and internal teams to ensure continuous improvement.

· Serve as a day-to-day contact for client issues during account stabilization and growth phases.

Sales & Business Development

· Own a $3M+ revenue target in Year 1, focused on both new customer acquisition and expansion of existing accounts.

· Leverage your business network to generate opportunities and accelerate deal closures.

· Proactively identify new leads, generate demand, and convert prospects into long-term clients.

· Articulate Sparkhound’s digital transformation capabilities (e.g., Artificial Intelligence, Custom App Development, Process Automation, Data Analytics) to both technical and functional audiences.

· Lead high-stakes negotiations to secure new business and long-term contracts.

· Speak at industry events, network with key decision-makers, and position Sparkhound as a thought leader in digital transformation.

· Develop and execute sales strategies to expand Sparkhound’s presence in the market.

· Use a consultative approach, engaging clients in strategic discussions to uncover business challenges and propose tailored solutions.

Brand Advocacy & Marketing Engagement

· Expand Sparkhound’s presence through speaking engagements, industry networking, and brand advocacy.

· Represent Sparkhound at conferences, panels, and executive roundtables, positioning us as a leader in digital transformation.

· Create and share client success stories, case studies, and industry insights to strengthen our market credibility.

· Leverage your network and strategic marketing efforts to increase inbound opportunities and referrals.

· Maintain expertise in emerging technologies, industry trends, and digital transformation best practices.

Leadership & Talent Development

· Mentor and supporting consulting and delivery teams, ensuring alignment with client success goals.

· Provide input on performance reviews and career development for employees supporting client projects.

· Foster a culture of collaboration, innovation, and excellence across account teams.

Qualifications:

· 10+ years of experience in client management, business consulting, or account strategy in a technology or digital transformation environment.

· Proven ability to drive account strategy, execute successful delivery, and lead cross-functional teams.

· Proven ability to drive account strategy, execute successful delivery, and lead cross-functional teams.

· Experience in both sales and delivery, with a strong ability to build relationships, generate leads, and drive revenue growth.

· Demonstrated success in meeting or exceeding revenue targets, with experience closing $5M+ in annual sales through new and existing accounts.

· Exceptional executive presence, with the ability to engage and influence C-level stakeholders.

· Highly skilled in contract negotiations, project oversight, and business growth strategies.

Seniority Level: Senior level

Industry: Information Technology and Services

Employment Type: Full-time