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Inside Sales Representative (Remote)

Title: Inside Sales Representative (Hybrid Remote)Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.What You Will Be DoingBuild a Dazzling Customer Experience Through Account Intimacy to Accelerate Adoption• Craft an account specific, all-inclusive engagement & communications strategy that proactively improves customer experience.• Dazzle customers! Be their trusted advisor for onboarding, license keys & support ticket management.Create & Progress Quality Pipeline• Conduct 30+ outbound calls a day to prospect & customer accounts to identify, qualify & progress Opportunities and Meetings.• Like to be creative? Use ABM tactics to identify new contacts & craft a personalized campaign to build pipeline with a high conversion rate.Manage, Close & Forecast Small Deals• Progress stale deals.• Run & close small deals full cycle.• Act as another set of hands on larger deals if needed.Must-have Qualifications• 2+ Years of demonstrated ability in a customer engaging role i.e. Sales, Account Management or Customer Success.• Located near one of our fun locations & have the ability to commute to our Splunk office 1-3x per quarter. This role does not offer relocation assistance.Nice-to-have RequirementsWe’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that Nice. To. Have.• Knowledgeable of the customer buying process and experience deploying the core concepts of Land, Expand, Adopt, and Renew to drive revenue at previous organizations.• Demonstrated adaptability to changing situations and priorities, thriving in an evolving and dynamic sales landscape.• Curiosity and a passion for continuous learning, demonstrating a proactive approach to acquiring knowledge about products, industry, and customer needs.• Coachable demeanor; willing to learn and implement new sales techniques.Splunk is an Equal Opportunity EmployerAt Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.NoteOTE Pay RangeFor sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).SF Bay Area, Seattle Metro, and New York City Metro AreaOn Target Earnings $51.92 - 71.39 per hour.California (excludes SF Bay Area), Washington (excludes Seattle Metro), New York (excludes NYC Metro Area), and all other states.On Target Earnings $46.54 - 63.99 per hour.Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at splunkbenefits.com.#J-18808-Ljbffr
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What You Should Know About Inside Sales Representative (Remote), Splunk

Are you ready to take the next step in your career as an Inside Sales Representative? Join us at Splunk, where we’re on a mission to build a safer and more resilient digital world. Based in Connecticut but with the flexibility of a hybrid remote role, you’ll have the chance to engage with some of the world's leading enterprises using our innovative security and observability platform. Your primary focus will be on enhancing customer experiences and fostering strong relationships through account intimacy. You'll orchestrate personalized engagement strategies that delight our customers from onboarding to ongoing support. As an Inside Sales Representative, you will also be actively involved in managing and progressing a quality pipeline through your high-volume outbound calls, engaging both prospect and customer accounts. You'll have the opportunity to creatively use Account-Based Marketing tactics to connect and build relationships within these accounts. In addition to managing small deals, you'll collaborate on larger ones, acting as a key player in driving our sales cycle forward. At Splunk, we pride ourselves on cultivating a culture that values each individual’s unique contributions and experiences, so you’re encouraged to bring your authentic self to work every day. If you’re passionate about technology and eager to learn and grow in a dynamic environment, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Inside Sales Representative (Remote) Role at Splunk
What are the responsibilities of the Inside Sales Representative at Splunk?

As an Inside Sales Representative at Splunk, your responsibilities will include crafting proactive engagement strategies to enhance customer experience, conducting over 30 outbound calls daily to progress opportunities, managing small deals from start to finish, and assisting with larger sales as necessary. You’ll also play a key role in maintaining account intimacy and being a trusted advisor to our customers.

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What qualifications are required for the Inside Sales Representative role at Splunk?

To be considered for the Inside Sales Representative role at Splunk, you need at least 2 years of experience in a customer-facing role such as sales, account management, or customer success. Being located near our office for occasional in-person meetings is also essential. It's beneficial if you possess knowledge of the customer's buying process and the ability to adapt in a dynamic sales environment.

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How does Splunk ensure a positive working environment for Inside Sales Representatives?

Splunk emphasizes creating a culture of belonging that supports diversity, equity, and inclusion for all employees, including Inside Sales Representatives. We believe that having a diverse workforce leads to a more creative and innovative atmosphere where all team members can contribute fully and authentically.

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What incentives and benefits does Splunk offer for Inside Sales Representatives?

Splunk provides a competitive compensation package for Inside Sales Representatives, including On Target Earnings (OTE) that reflect your performance. Beyond base salary, you'll have access to equity or long-term cash awards, as well as a robust benefits package featuring medical, dental, vision, a 401(k) plan, paid time off, and much more!

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Can you describe the company's approach to training and development for Inside Sales Representatives at Splunk?

At Splunk, we prioritize continuous learning and development for our Inside Sales Representatives. We foster a coachable environment where team members are encouraged to enhance their skills and learn new sales techniques. This proactive approach ensures you stay updated with industry trends and product knowledge, contributing to your success in this role.

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Common Interview Questions for Inside Sales Representative (Remote)
What strategies do you use to build relationships with customers as an Inside Sales Representative?

Building relationships with customers involves understanding their needs, offering personalized communication, and being proactive in addressing concerns. I believe in active listening and consistent follow-up to show genuine interest in their success.

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How do you handle objections from potential customers?

Handling objections is all about empathy and understanding. I listen to the customer's concerns, acknowledge them, and then provide appropriate solutions or information that addresses their issues while highlighting the benefits of our offerings.

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What experience do you have with Account-Based Marketing tactics?

In my previous roles, I have successfully used ABM tactics by creating personalized campaigns for key accounts, researching potential contacts, and developing tailored messaging that speaks directly to their needs and interests, fostering high conversion rates.

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Can you give an example of a time you closed a difficult sale?

Absolutely! I once engaged with a hesitant prospect who had concerns about pricing. I took the time to understand their budget constraints and demonstrated how our solution could deliver significant ROI, ultimately leading to a successful closure.

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How do you prioritize your tasks when handling multiple accounts?

I prioritize tasks based on urgency and potential impact. I utilize to-do lists and scheduling tools to keep track of follow-ups and meetings, ensuring that I maintain momentum across all accounts while addressing the most pressing needs first.

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How would you define a successful Inside Sales Representative?

A successful Inside Sales Representative is someone who not only meets sales targets but also builds strong customer relationships, understands client needs deeply, and contributes to their clients' overall satisfaction and success with the product.

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What role does teamwork play in your sales process?

Teamwork is vital in sales; collaboration with colleagues can provide insights and strategies that enhance my approach. By sharing knowledge and resources, we can develop collective solutions that benefit our clients more effectively.

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How do you stay motivated during a slow sales period?

During slow periods, I focus on personal development and remain engaged with customers by providing helpful insights or information. I set small, achievable goals to keep myself motivated and maintain a positive mindset.

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What do you enjoy most about working in sales?

I love the challenge and the ability to solve problems for customers. There’s nothing more rewarding than helping someone find the right solution, knowing that I've made a positive impact on their business.

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Where do you see yourself in five years as an Inside Sales Representative at Splunk?

In five years, I envision myself progressing within Splunk, possibly taking on a leadership role where I can mentor new sales representatives and continue to drive successful sales strategies while contributing to the company's growth.

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Splunk’s purpose is to build a safer and more resilient digital world.

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Full-time, hybrid
DATE POSTED
December 12, 2024

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