Associate Generalist, HR Operations

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

As an Associate HR Generalist, you will play a key role in supporting SSENSE's hourly employees and operations managers by providing expert administrative guidance and addressing HR inquiries. Reporting to the Manager of HR Operations, you will collaborate with the wider People team to ensure seamless HR service delivery throughout the employee lifecycle. Your responsibilities will include maintaining accurate employee data, assisting with HR processes, and ensuring all procedures align to support efficient tracking and reporting of key workforce metrics.

The ideal candidate is a proactive team player who thrives in a fast-paced, ever-changing environment. You’ll bring an eye for detail, exceptional customer service skills, and the ability to adapt to new challenges as they arise—making a real impact on both employees and the business as a whole.

Why join us?

• Permanent position
• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount 
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Gender Affirmation Coverage 
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology
• Hybrid model (on-site 2x/week)

What you will do: 

• Review daily workflows (Time & Attendance, On-boarding, Off-boarding, HR Ticketing, etc.) for compliance with KPIs and timelines.
• Generate and review time reports, ensuring reconciliation of time cards with employee contracts and HR policies biweekly.
• Resolve hourly employee queries in a timely and accurate manner.
• Collaborate with HR colleagues to align service delivery with organizational goals, fostering a culture of knowledge-sharing.
• Assist with employee conversion, job abandonment processes, peak-season hiring, and audits on foreign worker status and documentation for compliance.
• Analyze employee data, troubleshoot Workday Time & Attendance, implement and monitor HR processes, contribute to training documentation, and participate in HR projects to support company goals.

Qualifications

• Bachelor’s degree in Human Resource Management, or a relevant field or 6 months to 1 year of experience in a Human Resources role 
• Knowledge of applicable laws and regulations governing employment and compliance
• Proficiency in Microsoft Office Suite (Excel, Word, etc.).
• Experience with an HRIS or Payroll Systems, a strong asset.

What sets you apart: 

• Thrive in a fast-paced environment with shifting requirements and changing priorities.
• Build strong relationships with cross-functional teams and departments.
• Demonstrate excellent organization, time-management, and prioritization skills, especially during high-volume periods.
• Handle confidential information with discretion, while being analytical and detail-oriented in providing actionable business solutions.