Staff Site Reliability Engineer

At Treasure Data, we’re on a mission to radically simplify how companies use data to create connected customer experiences. Our sophisticated cloud-based customer data platform drives operational efficiency across the enterprise to deliver powerful business outcomes in a way that’s safe, flexible, and secure. We’re proud to be InfoWorld’s 2022 “Technology of the Year” Award winner and trusted by leading companies around the world, spanning the Fortune 500 and Global 2000 enterprises.

Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility. We offer a competitive salary and benefits and were named one of the “50 Best Workplaces of the Year 2022” as well as the national ranking as one of the “Best and Brightest Companies to work For. ”

About the Role:
You will be directly responsible for solutions for the platform in these key areas: availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. This will require working with engineering teams on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors and wise trade-offs between competing factors when arriving at a solution.

Success in this role requires a passion for helping others and making their lives better, you do this by simplifying complex systems to make them understandable and operable. You are able to effectively communicate decisions, ideas, designs, and operation of systems and services in a clear and concise manner.

You are both a generalist, capable of picking up and working with multiple, disparate systems, and an expert, having an ability to dive deep into specific topics and quickly master them. You comfortably move between system, service, and instance level views.

Responsibilities & Duties:
Work with engineering teams as a subject matter expert on operating software and systems at scale, teaching them and helping them reach their goals.
Drive continuous improvement by measuring and reducing the amount of manual operational work.
Help us measure and improve reliability and performance across the product line by working with product owners and engineering teams.
Build and maintain services, automation, and tooling that will positively impact key areas of Availability, Delivery, and Observability with our team, be responsible for the systems you build.
Make wise decisions balancing availability and delivery, and communicating those decisions clearly.
Be an active participant and internal evangelist for our shared processes
Investigate system performance, errors, and problems.

Required Qualifications:
A minimum of 8+ years relevant working experience.
Experience building and maintaining software addressing key SRE areas of responsibility (availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning).
Experience operating services running in the cloud (AWS primarily) or virtualized API-driven platforms.
Software or Systems Engineering experience, with an ability to work in multiple programming languages.
Knowledge and experience in areas of Systems Engineering, Software Development, Distributed Systems, or Operations.
Have experience working as part of a distributed team and thrive in a highly collaborative and communicative work environment.
Articulate with strong spoken and written English abilities by adopting language to the audience.
Ability to communicate clearly and effectively across language barriers

Perks and Benefits (US):
Our benefit package showcases our culture of care and empathy with

Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
Competitive compensation packages
Company paid life insurance 3x salary
Company paid short- and long-term disability coverage
Retirement planning (401K) with company match
Restricted Stock Units (RSU)
Paid vacation and sick time
Paid volunteer and mental health days
Up to 26 weeks paid parental leave
16 Company holidays (includes 2 floating holidays)
One time payout of $500.00 stipend for office equipment

Our Dedication to You:
We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:
We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!