Job details

Salesforce RFS Project Trainer

We are seeking a dynamic Trainer to join our Salesforce RFS project team. This role focuses on preparing, delivering, and managing training resources to empower Department of Health and Senior Services (DHSS) staff in effectively using Salesforce tools and features. You will play a critical part in ensuring the successful adoption and sustainability of the platform.

Responsibilities:

Training Development: Create comprehensive training materials, including presentations, user guides, FAQs, and interactive content tailored to various DHSS user roles.
Training Delivery: Conduct engaging training sessions (in-person and virtual) to educate DHSS staff on Salesforce functionality and best practices.
Reusable Content Creation: Develop reusable and easily accessible training guides and materials for ongoing staff reference.
Feedback Integration: Collect and analyze participant feedback to improve training programs and materials.
Collaboration: Work closely with project stakeholders, including business analysts, developers, and DHSS leadership, to ensure training aligns with project goals and user needs.
Support: Provide post-training support to address questions, troubleshoot issues, and guide users in applying their learning.

A minimum of 3 years of experience in designing and delivering training programs, with at least 2 years focused on Salesforce platforms.
Demonstrated expertise in Salesforce, including hands-on experience with its core functionalities (e.g., Sales Cloud, Service Cloud, reports, dashboards, and user management).
Proficiency in creating diverse training materials, including slide decks, video tutorials, interactive modules, and documentation tailored to user needs.
Proven ability to conduct training sessions for varying audience sizes and technical proficiency levels, both virtually and in person.
Experience working with public sector organizations or health and human services agencies (preferred).
Familiarity with adult learning principles and instructional design methodologies.
Strong organizational and time management skills to handle multiple training sessions and material updates.
Exceptional communication and presentation skills with a focus on clarity and engagement.
A Salesforce Administrator Certification or similar credential (preferred but not required).

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Salesforce RFS Project Trainer, Stafford Gray

If you're passionate about training and have a knack for Salesforce, we have an exciting opportunity for you! Join our Salesforce RFS project team as a Trainer, where your expertise will empower the Department of Health and Senior Services (DHSS) staff to harness the full capabilities of Salesforce tools. You will be instrumental in promoting and sustaining the use of this powerful platform. As a Trainer, you will create engaging training materials tailored to various user roles, developing everything from presentations and user guides to interactive content. Your training delivery skills will shine as you conduct in-person and virtual sessions, ensuring that each participant gains a solid understanding of Salesforce functionalities and best practices. Feedback is key, so you’ll analyze participant responses to refine our training program continuously. Collaboration is at the heart of this role; you’ll work closely with project stakeholders—business analysts, developers, and DHSS leadership—to ensure that everyone’s needs are met. Plus, after the training sessions, you’ll continue to support your participants by addressing their questions and guiding them in applying what they’ve learned. This role requires at least three years of experience designing training programs and two years focused on Salesforce platforms, alongside strong communication and organization skills. If you thrive in a dynamic environment and want to make a real impact, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Salesforce RFS Project Trainer Role at Stafford Gray

What are the responsibilities of a Salesforce RFS Project Trainer at the Department of Health and Senior Services?

A Salesforce RFS Project Trainer at the Department of Health and Senior Services is responsible for creating high-quality training materials tailored to different user roles and conducting engaging training sessions to educate staff on Salesforce functionalities. The trainer integrates participant feedback to enhance training materials, collaborates with project stakeholders for alignment with project goals, and offers ongoing post-training support to help users effectively apply their learning.