Subscriber Sales Representative

As a Subscriber Sales Representative at Starry, your primary responsibility is to acquire new subscribers and build lasting relationships with doormen and property managers within assigned residential properties. You'll advocate and educate potential customers about the benefits of Starry Internet, strive to meet and exceed sales goals, and address any product or customer care issues while identifying new sales opportunities in the Bronx.

To excel in the Subscriber Sales Representative role at Starry, you should have relevant field sales experience or a hustler mentality. You must possess strong communication skills, an enthusiasm for technology, and a passion for advocating for equitable internet access. Willingness to be coached and trained is also an asset, as is the ability to work a flexible schedule, including weekday mornings and evenings.

The salary for the Subscriber Sales Representative role at Starry ranges from $45,000 to $55,000, plus commission. The final salary will depend on various factors, including your experience, education, and training. This position not only offers a competitive base salary but also provides high earning potential through commissions.

At Starry, we are committed to your professional development. As a Subscriber Sales Representative, you will receive comprehensive training to improve your sales skills and product knowledge. Our supportive environment encourages growth, allowing you to step up into roles in enterprise sales or marketing within your first year, should you show motivation and dedication.

Starry values its employees and offers a supportive workplace culture. As a Subscriber Sales Representative, you will enjoy benefits such as a generous health plan, dental and vision coverage, paid parental leave, and access to a 401(k) retirement plan. We believe in hard work but also in teamwork and enjoying our journey together.

To effectively connect with potential customers as a Subscriber Sales Representative, I would use active listening skills to understand their needs and tailor my sales pitch accordingly. I would engage in meaningful conversations, present the unique benefits of Starry Internet, and build trust by advocating for the equitable access to our service.

In a previous role, I set ambitious sales targets and exceeded them by 30% within a quarter. I achieved this through diligent research on customer needs, strategic outreach, and leveraging referrals from satisfied customers to drive new business. This experience taught me the value of determination and creativity in sales.

I am motivated by the challenge of connecting people with solutions that can genuinely improve their lives. Working for Starry aligns with my passion for technology and belief in equitable internet access. I am excited about the opportunity to help underserved communities realize the potential of fast and reliable internet.

I view rejection as an opportunity for growth and learning. Each experience provides valuable insights into improving my pitch or understanding potential customers better. I maintain a positive attitude and resilience, focusing on future opportunities rather than dwelling on setbacks.

Starry's mission is to simplify internet access while ensuring everyone can experience its benefits. This understanding influences my sales approach by prompting me to advocate passionately for our services, ensuring potential customers appreciate our commitment to providing affordable and reliable internet without gimmicks or hidden fees.

Building relationships with property managers and doormen involves consistent communication, empathy, and follow-through. I would schedule regular check-ins and offer valuable insights into Starry's services to reinforce their understanding, ensuring they are informed advocates for our offering. Trust is key in these relationships.

To stay organized, I would leverage CRM tools to track leads, set reminders for follow-ups, and prioritize tasks effectively. Additionally, I would create a systematic approach to manage my time, allocating specific hours for outreach, follow-ups, and relationship-building activities, ensuring that I don't miss any opportunities.

Advocating for Starry's services in underserved communities would involve understanding the unique challenges they face regarding internet access. I would share tailored pitches that highlight how our affordable, reliable service can change their internet experience, ensuring they know about our no-contract policy and commitment to transparency.

Effective customer engagement relies on asking open-ended questions to foster dialogue, actively listening to the customer's responses, and adapting my approach based on their input. I use storytelling techniques to illustrate the benefits of our services, creating a compelling narrative that resonates with their needs.

My background in sales, combined with my enthusiasm for technology and customer service, makes me an excellent fit for the Subscriber Sales Representative role. I have a proven track record of nurturing customer relationships and exceeding targets, combined with a passion for promoting equitable access to services like Starry Internet.