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HUMAN RESOURCES REPRESENTATIVE

Job Requisition ID: 46057Closing Date: 05/05/2025​Agency: Department of Central Management ServicesClass Title: HUMAN RESOURCES REPRESENTATIVE - 19692Skill Option: NoneBilingual Option: NoneSalary: Anticipated starting salary is $5423 monthly. The full salary range is $5423 - $7721 monthly.Job Type: SalariedCategory: Full TimeCounty: ChampaignNumber of Vacancies: 1Bargaining Unit Code: RC062Merit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.• *******A RESUME IS RECOMMENDED FOR THIS POSITION********Posting ID# 46057Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.POSITION SUMMARYThe Human Resources Representative position with the CMS Recruitment Center serves as the point of contact for members of the public and current state employees to acquire information and begin the process of gaining employment or advancing current employment with the State of Illinois. The ideal candidate will be responsible for educating potential applicants on what programs are available to them, what services they might qualify for, and the explanation and facilitation of the overall state employment process. They will be able to support the multitude of functions and services provided by the Recruitment Center to current state employees and members of the public, and will provide excellent customer service, be detail-oriented, organized, and possess the ability to communicate to persons at all levels of the organization. Employees at CMS recruitment centers are uniquely postured to assist the public in gaining employment with the State of Illinois. We welcome interested candidates to apply.POSITION ESSENTIAL FUNCTIONS• Under direction, serves as a Recruitment Center representative and personnel generalist in the Champaign Recruitment Center.• Participates in various recruitment activities such as Veteran’s Outreach workshops, Minority Outreach workshops, Community job fairs, University and College recruitments using various methods and technology including, but not limited to via phone, chat, email, in-person and/or virtually.• Administers open competitive and Upward Mobility Program (UMP) tests on the examinations system for the Central Region of the State.• Utilizing the State of Illinois web-based electronic hiring system, provides posting and application information for current vacancies within agencies and departments under the jurisdiction of the Governor of the State of Illinois using various methods of communication including, but not limited to via phone, email, in-person, and/or virtually.• Prepares weekly reports of Center metrics, outreach events, travel vouchers, fleet cars, and related reporting.• Performs other duties as assigned or required which are reasonable within the scope of the duties enumerated above.MINIMUM QUALIFICATIONS• Requires knowledge, skill, and mental development equivalent to completion of four years of college and one year of professional experience, preferably in human resources, or satisfactory completion of an approved training program.PREFERRED QUALIFICATIONS• Prefers one (1) year of professional experience with talent acquisition, recruitment, and/or outreach events.• Prefers one (1) year of professional experience using job boards and computer systems designed specifically for Human Resources (HR), Applicant Tracking Systems (ATS), Customer Relationship Management (CRM), and internet search methods, Microsoft Office Suites, software, and templates.• Prefers one (1) year of professional experience developing and maintaining cooperative working relationships with coworkers and the public, especially relationships with job applicants.• Prefers working knowledge of the personnel codes, rules, position classification plans, pay plans, collective bargaining contracts, and other related human resources policies and procedures.• Prefers two (2) years’ professional experience developing customer service and public speaking skills.• Prefers one (1) year of professional experience using WebEx or other comparable virtual platforms for interactive counseling, outreach, and training.• Prefers one (1) year of articulating human resources administration information in descriptive terms to others not versed in the personnel system.CONDITIONS OF EMPLOYMENT• Requires completion of a background check and self-disclosure of criminal history.• Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.• Requires a valid driver’s license and the ability to travel in the performance of duties, with overnight stays as appropriate.• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.• Requires the ability to use agency technology/equipment (i.e., mobile phone, laptop, etc.) properly in accordance with information security awareness policies and confidentiality guidelines.• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work requires the ability to lift no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.ABOUT THE AGENCYCentral Management Services (CMS) is the operational engine working behind the scenes to enable the State’s more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable service to all Illinois citizens. The Agency’s mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees, and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.STATE OF ILLINOIS BENEFITSAs a State of Illinois employee, you receive a comprehensive benefits package including:• Competitive Group Insurance benefits including health, life, dental and vision plans.• Flexible work schedules (when available and dependent upon position).• 10 -25 days of paid vacation time annually (10 days for first year of state employment).• 12 days of paid sick time annually which carryover year to year.• 3 paid personal business days per year.• 13-14 paid holidays per year dependent on election years.• 12 weeks of paid parental leave.• Pension plan through the State Employees Retirement System.• Deferred Compensation Program – voluntary supplemental retirement plan.• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspxIf this opportunity appeals to you, please apply today!”Work Hours: Monday - Friday 8:30a - 5:00pWork Location: 2125 S 1st St Champaign, IL 61820-7474Agency Contact:CMS Human ResourcesEmail: Heather.Whetstone@illinois.govPhone: 217-836-0161Posting Group: Leadership & ManagementThis position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:• donotreply@SIL-P1.ns2cloud.com• systems@SIL-P1.ns2cloud.com

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What You Should Know About HUMAN RESOURCES REPRESENTATIVE, State of Illinois

Join us as a Human Resources Representative at the Central Management Services (CMS) in Champaign, IL, where your role will significantly impact our recruitment efforts! You'll be the friendly point of contact for both job seekers and current state employees, helping them navigate the employment landscape in Illinois. Your tasks will involve educating potential applicants on available programs and services while facilitating the hiring process. With a vibrant work environment, you'll participate in recruitment activities, including community job fairs and outreach workshops aimed at reaching diverse groups. If you have a knack for excellent customer service and enjoy connecting with people, this is the perfect opportunity for you! The ideal candidate should have strong organizational skills, attention to detail, and the ability to communicate effectively with individuals at all levels. Working at CMS not only offers you a job but also provides a fulfilling journey where you can help shape careers and improve lives across the state. The starting salary is competitive, and you’ll enjoy an exceptional benefits package, perfect for supporting your career goals. If you feel you have the passion for helping others and the qualifications we seek, we encourage you to apply and become part of something truly special with the State of Illinois!

Frequently Asked Questions (FAQs) for HUMAN RESOURCES REPRESENTATIVE Role at State of Illinois
What are the responsibilities of a Human Resources Representative at CMS?

As a Human Resources Representative at the Central Management Services (CMS), you’ll be responsible for providing key information to job seekers and current employees. Your role includes educating applicants on available programs, facilitating various recruitment activities, and maintaining communication through multiple channels. You will also prepare reports and assist with assessments using our examination systems.

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What qualifications do I need to apply for the Human Resources Representative position at CMS?

To apply for the Human Resources Representative position at CMS, candidates need at least a four-year college degree and one year of relevant professional experience, ideally in human resources. While specific experience with talent acquisition and recruitment is preferred, a strong customer service background and good communication skills are essential for success in this role.

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What is the salary range for the Human Resources Representative position at CMS in Champaign, IL?

The anticipated starting salary for the Human Resources Representative position at CMS is $5,423 monthly, with a complete salary range of up to $7,721 monthly based on experience and qualifications. This competitive pay emphasizes the value we place on dedicated employees.

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Are there opportunities for professional development for Human Resources Representatives at CMS?

Absolutely! Human Resources Representatives at CMS have diverse opportunities for professional development, including attending seminars, conferences, and trainings that inspire growth and knowledge within the HR field. CMS strongly encourages ongoing learning to keep pace with industry standards and practices.

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How can I apply for the Human Resources Representative position at CMS?

To apply for the Human Resources Representative position at CMS, applicants must submit their applications electronically through the designated state job portal. Detailed instructions can be found within the job posting, and it is recommended that you include a resume to enhance your candidacy.

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Common Interview Questions for HUMAN RESOURCES REPRESENTATIVE
Can you describe your experience in recruitment as a Human Resources Representative?

When answering this question, be specific about your previous recruitment roles. Discuss the types of outreach events you have participated in, such as job fairs or workshops, and share how you built relationships with candidates. Highlight your strategies for sourcing qualified candidates and how you managed application processes.

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How do you handle conflicts among team members?

Describe your approach to conflict resolution. Emphasize your communication skills and willingness to listen to all parties involved. Mention any previous experiences where you successfully mediated conflicts and helped restore collaboration within the team.

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What tools and systems have you used for talent acquisition?

Be sure to mention specific Applicant Tracking Systems (ATS), Customer Relationship Management (CRM) software, and job boards you have experience with. Discuss how you leveraged these tools to streamline the recruitment process, track candidates, and analyze recruitment metrics.

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How would you educate a potential applicant about the state employment process?

Outline your strategy for communicating the employment process. Think about how you would break down the steps clearly and concisely, ensuring that the applicant feels informed and supported. Consider providing examples of how you’ve done this successfully.

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What is your approach to providing excellent customer service in a recruitment context?

Share your philosophy on customer service in recruitment. Discuss the importance of being responsive, approachable, and helpful while ensuring that candidates feel valued throughout the hiring process. Give examples of how you’ve provided exceptional service.

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What methods do you use to stay updated on HR trends and best practices?

Discuss the resources you rely on, such as HR websites, articles, webinars, and networking within industry groups. Highlight any current initiatives you’ve undertaken to enhance your knowledge and skills in human resources.

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Describe a time when you improved a recruitment process.

Provide a specific example where you identified a bottleneck or challenge in your recruitment process. Explain the solution you implemented and its impact on overall efficiency and candidate satisfaction.

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How do you prioritize your tasks when dealing with multiple job openings?

Talk about your organizational strategies. You can describe how you assess the urgency and importance of each position, how you utilize tools to track progress, and your methods to ensure deadlines are met without sacrificing quality.

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Can you provide an example of how you’ve successfully engaged with diverse candidates?

Share a personal anecdote that illustrates your commitment to diversity in recruitment. Discuss any programs, outreach efforts, or relationships you’ve built to engage prospective candidates from various backgrounds.

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What qualities do you believe are essential for a successful Human Resources Representative?

Emphasize qualities such as strong communication skills, empathy, attention to detail, adaptability, and a solid understanding of employment laws. Ensure that you relate these qualities back to your experiences and their importance in day-to-day HR operations.

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