Special Assets Representative

The Special Assets Representative at STCU plays a crucial role by managing delinquent loan accounts, overdrawn accounts, asset recovery, and bankruptcies. This includes taking initial foreclosure actions, handling bankruptcy filings, monitoring asset liquidation, and ensuring compliance with regulations. The primary goal is to provide exceptional member service while ensuring the best possible financial outcomes for both members and the credit union.

To qualify for the Special Assets Representative role at STCU, candidates must possess at least a high school diploma or equivalent, along with a minimum of one year of financial industry experience, preferably including frontline or lending roles. A background in consumer collections and familiarity with the FDCPA laws is also preferred. Strong software skills, especially in Microsoft Office programs, are essential for success in this position.

As a Special Assets Representative at STCU, you can expect a fast-paced, dynamic work environment. Your role will require effective communication and the ability to handle high-stress situations. You’ll be part of a supportive team that values positivity and aims to provide the best outcomes for members while adhering to federal and state regulations.

STCU offers a comprehensive benefits package for its Special Assets Representatives, including competitive hourly rates ranging from $22.94 to $32.12, paid time off, medical, dental, and vision insurance, and a 401(k) matching plan. Additional benefits include tuition reimbursement and various training and career development opportunities aimed at enhancing your skills and professional growth.

To apply for the Special Assets Representative position at STCU, you can visit their careers page at stcu.org/careers, where the complete job description and application process are outlined. Be sure to showcase your relevant experience and why you align with STCU's mission and core values in your application.

When answering this question, be specific about your previous roles where you managed delinquent accounts. Discuss the strategies you implemented to engage with customers, such as providing personalized solutions or collaborating with collections agencies. This shows your proactive approach and your commitment to finding positive outcomes.

To tackle this question, emphasize your communication skills and empathy. Share examples of how you’ve navigated sensitive conversations, focusing on listening actively and expressing understanding. Highlight the importance of maintaining professionalism while ensuring that members feel valued and respected.

You can answer by mentioning specific training or resources you utilize, such as webinars, workshops, or professional development courses. Emphasize your commitment to ongoing education in compliance and how staying informed enhances your effectiveness in the role.

When responding, highlight qualities such as empathy, communication skills, and problem-solving abilities. Explain how these qualities help in managing sensitive situations effectively and lead to better outcomes for both members and the credit union.

In your response, provide a brief story that illustrates your problem-solving skills and your ability to empathize with the member. Share the steps you took to resolve the issue, the challenges you faced, and the successful outcome that benefited the member.

If you have experience with these systems, describe how you utilized them in your previous roles, what tasks you accomplished, and the benefits of those software tools in the collections process. If you lack experience, discuss your willingness and ability to learn new software quickly.

A good answer will outline your organizational strategies, such as using lists or digital tools to keep track of urgent matters. Discuss the criteria you use to prioritize accounts based on factors like the severity of delinquencies or member communication history.

Address this by outlining a step-by-step approach. Talk about your commitment to listening to their concerns, assessing the situation, and finding an appropriate resolution or escalation path. This demonstrates your problem-solving abilities and member-focus.

In your response, relate your professional goals to STCU's mission and values. Highlight your passion for community service, financial education, and improving members' lives, reiterating how STCU's values resonate with your own.

Your response should demonstrate your coping techniques and the importance of maintaining balance. Share specific strategies you employ, such as taking short breaks, staying organized, or seeking support from team members, to manage stress effectively and keep productivity high.