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Field Service Repair Technician

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryYou do not have to have previous instrument repair experience to be considered. We will train you!Click this link to take a peek at the truck and the work you could be doing to help STERIS create a safer, healthier world!Why is the Repair Technician role crucial to our business and our Customers?When surgical instruments are sharpened and working properly, surgeons can focus on providing the best care for their patients. STERIS offers a variety of repair solutions to meet the needs of the Customer including onsite mobile repair services and in-house repair lab services.Please note: This role spends approximately 50% of workdays in our repair lab in downtown Chicago, and the other workdays will be doing the same work in a field service capacity.This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Illinois.What You Will Do• Perform basic to intermediate inspection and repairs on surgical instrumentation using grinding wheels, buffing wheels, various hand and power tools, soldering, etc. Complexity of repairs and level of intricacy will vary. Strong manual dexterity, attention to detail and willingness to learn will help you be successful in this role.• You will work in the field on a mobile repair truck, inside a repair lab or inside a hospital, based on the needs of the Customer within the assigned territory. You must be able to sit/stand for an extended period of time. If assigned to a truck, you must be comfortable working in a small mobile workspace with others.• While primarily working inside a mobile repair truck, frequent trips inside the hospital are required. Weather conditions may vary.• Provide support various locations within assigned territory depending on the service agreements, Customer needs, and staffing levels.What STERIS Can Offer You• Competitive pay and quarterly incentive opportunity• Extensive hands-on training and development• Career progression path with STERIS Instrument Management Services and growth opportunities in other parts of STERIS• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidaysEducationHigh School Diploma or GEDRequired Experience• 2+ years of work experience, including at least 1 year of relevant experience*, or 1 year of experience at STERIS. All experience must be verifiable.• Must be able to meet flexible schedules with early/late hours and occasional overnight/out of state travel, based on Customer and business needs.• Must be able to pass a DOT medical/ physical exam and comply with all DOT regulations.• Must have a valid driver’s license with an acceptable driving record (CDL not required) and maintain required vaccines.• Ability to drive DOT regulated vehicle and conduct basic box truck safety checks.• Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.• Must be able to lift up to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times.• Must be able to be compliant with hospital/customer credentialing requirements• What is relevant work experience?• Hands-on repair, assembly, or product testing and use of small hand tools is a plus. Examples are small engine repair, cell phone and electronics repair, testing, or re-builds, carpentry, circuit board assembly and repair, sterile processing, industrial sewing, and jewelry repair. Maintenance, construction, welding, fabrication, and automotive repair can also be relevant.IND123STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.The full affirmative action program, absent the data metrics required by• 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours. This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s): Illinois.
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What You Should Know About Field Service Repair Technician, STERIS

Join STERIS as a Field Service Repair Technician and become an essential part of our mission to create a healthier and safer world! Based in Chicago, IL, this position is perfect for those looking to jumpstart their career without prior experience in instrument repair. You'll receive comprehensive training to master the art of repairing surgical instruments, a task that allows surgeons to focus entirely on their patients. The role combines 50% lab work and 50% field service, meaning you’ll get hands-on experience in our downtown repair lab and out in the field, servicing our customers. Whether you're inside a mobile repair truck or working directly onsite in hospitals, your attention to detail and willingness to learn will shine. Plus, you'll enjoy fantastic benefits, including competitive pay, career growth opportunities, and a supportive team environment. If you’re based in Illinois and ready to embark on this rewarding journey at STERIS, we can’t wait to see what you will bring to help ensure surgical tools are in top-notch condition, contributing to better patient care and safety!

Frequently Asked Questions (FAQs) for Field Service Repair Technician Role at STERIS
What are the responsibilities of a Field Service Repair Technician at STERIS?

As a Field Service Repair Technician at STERIS, your primary responsibilities include performing basic to intermediate inspections and repairs on surgical instruments. You'll utilize various tools, including grinding and buffing wheels, hand tools, and even soldering supplies. This position involves working both in our downtown repair lab and out in the field at various healthcare facilities within your assigned territory in Illinois.

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What qualifications do I need to become a Field Service Repair Technician at STERIS?

To qualify for the Field Service Repair Technician role at STERIS, you need a high school diploma or GED and at least two years of relevant work experience, which can include hands-on repair or assembly experience with small tools. While prior instrument repair experience is not necessary, a willingness to learn and a valid driver's license with a good driving record is essential.

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Is training provided for the Field Service Repair Technician position at STERIS?

Absolutely! STERIS is committed to your growth and development, which is why we provide extensive hands-on training for our Field Service Repair Technicians. No prior experience in instrument repair is required, and you'll learn everything you need to know to excel in this role.

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What kind of work environment can I expect as a Field Service Repair Technician at STERIS?

As a Field Service Repair Technician at STERIS, you can expect to work in diverse environments, including our dynamic repair lab and within various healthcare facilities. This role is remote-based but requires frequent travel to provide onsite service to customers within your territory. You'll be part of a mobile team, so adaptability and strong communication skills are key.

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What are the growth opportunities for a Field Service Repair Technician at STERIS?

At STERIS, there are numerous career progression opportunities for Field Service Repair Technicians. Beyond your initial role, you could advance to specialized positions within STERIS Instrument Management Services or explore growth in other parts of the organization, especially with successful performance and continued training.

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Common Interview Questions for Field Service Repair Technician
What motivated you to apply for the Field Service Repair Technician position at STERIS?

In answering this question, it's a great opportunity to emphasize your interest in healthcare and technology. You could mention your excitement about contributing to patient care through instrument repair, showcasing your alignment with STERIS' mission of creating a healthier world.

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Can you describe your experience with hands-on repair or assembly work?

Be prepared to discuss any relevant experiences that demonstrate your skills in using tools or assembling products. Share specific tasks you have done, how you ensured quality in your work, and how those experiences can transfer to the Field Service Repair Technician position at STERIS.

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How do you ensure safety and compliance while working in a customer environment?

Discuss your understanding of workplace safety regulations, especially in healthcare settings. Talk about how you would follow safety protocols, maintain equipment properly, and ensure compliance with hospital credentialing requirements during your service at customer locations.

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Describe a time when you worked as part of a team to achieve a goal.

When answering this question, illustrate a specific situation where collaboration was key to success. Discuss your role in the team effort, how you communicated effectively, and what steps you all took to achieve the goal, highlighting teamwork as an essential quality for the Field Service Repair Technician position.

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What do you find most challenging about repairing machinery or instruments?

Share your perspective on the challenges new technicians might face, such as diagnosing issues or performing complex repairs. Discuss your problem-solving strategies and how overcoming these challenges ultimately leads to growth and a deeper understanding of the instruments you will work on.

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How do you handle stressful situations, especially when working with customers?

Convey how you remain calm and professional under pressure. Provide examples of stressful scenarios you’ve encountered and the techniques you use to manage your emotions, maintain service quality, and ensure customer satisfaction.

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What skills do you think are most important for a Field Service Repair Technician?

Highlight technical skills like manual dexterity and tool usage, as well as soft skills such as communication and customer service. Explain why each skill is vital for performing efficiently in your role and how they contribute to the overall mission of STERIS.

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How do you prioritize tasks when servicing multiple customers in a day?

Discuss your approach to time management and organizational strategies. Share how you assess urgency and importance of tasks, ensuring that customer needs are met promptly while maintaining quality service.

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What have you learned about STERIS and its impact on healthcare?

Demonstrating knowledge about STERIS shows your genuine interest in the company. Discuss any insights you have about their products and services, emphasizing how STERIS contributes significantly to patient safety and infection prevention in healthcare.

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Are you comfortable working in various environments, including mobile setups and hospitals?

Yes, express your willingness to adapt to different workspaces and conditions. Discuss your ability to stay focused and deliver quality work regardless of the environment, mentioning the mobility aspect of the role and collaboration with team members.

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At STERIS, WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life science products and services around the globe.

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DATE POSTED
December 7, 2024

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