Workforce Systems Admin (GCS)

As a Workforce Systems Admin (GCS) at StubHub, your daily responsibilities will include onboarding, updating, and offboarding personnel within Global Customer Service systems. You'll be performing regular audits to ensure the accuracy of employee permissions and metadata, as well as developing ad hoc reports to assess system performance. Collaborating with cross-functional teams will be key to identifying opportunities for system enhancements and advocating for changes that align with our operational goals.

To qualify for the Workforce Systems Admin (GCS) position at StubHub, you should have at least 2 years of experience in Customer Service, IT, HR, Business Operations, or a related field. Proficiency with Salesforce or similar CRM software is essential, along with strong skills in Microsoft Office, particularly Excel and Word. We also value technical proficiency, strong organizational skills, and the ability to work both independently and collaboratively.

Workforce Systems Admins (GCS) at StubHub utilize several tools, including Amazon Connect and our proprietary software systems. Being proficient in Salesforce and Microsoft Office tools is crucial for efficiently managing employee metadata and conducting system analyses. Familiarity with these technologies will enable you to excel in your role and contribute to our goal of enhancing customer experience.

The work environment for a Workforce Systems Admin (GCS) at StubHub is dynamic and collaborative for professionals who thrive in a team-oriented atmosphere. Initially, you will work in-office five days a week, which will transition to three days per week after 3-6 months to promote cross-functional collaboration. StubHub fosters a culture that values innovation and open communication, making it an exciting place to build your career.

As a Workforce Systems Admin (GCS) at StubHub, career progression can be exciting with opportunities to advance into senior system administration roles, process improvement specialists, or management positions in customer service or operations. Your exposure to various stakeholders and involvement in system enhancements will equip you with the skills necessary to pursue these paths. StubHub encourages professional development and provides resources to help you grow in your career.

In your response, detail a specific instance where you managed the onboarding or offboarding of employees, emphasizing your attention to detail and adherence to company policies. Discuss how you communicated with team members and stakeholders to ensure a seamless transition.

Explain your process for conducting audits, including any tools you use to review data integrity. Provide an example that showcases your ability to analyze discrepancies and how you resolved issues to maintain organizational standards.

Share your approach to fostering collaboration, such as regular communication updates, feedback sessions, or using project management tools that facilitate teamwork. Reference a project or challenge where you successfully engaged with other teams.

Discuss your experience level with Amazon Connect and any other systems used in a similar context. Provide examples of tasks you've completed within these platforms to highlight your technical proficiency and ability to adapt to new software.

Address the specific metrics you focus on when developing reports, emphasizing how you tailor your insights to meet the needs of various stakeholders. Describe your analytical approach and the significance of data-driven decision-making.

Provide examples of situations where you encountered uncertainty and how you managed to navigate through it effectively. Highlight your problem-solving skills and your comfort with seeking clarity from team members or stakeholders.

Explain consistent practices you implement to ensure data accuracy, like regular audits, validation checks, and updating processes. Mention how you’ve trained others or established protocols to enhance data integrity within your previous roles.

Share a specific example of a challenging issue you faced, including what steps you took to solve it and the outcome. Focus on showcasing your analytical thinking and collaboration with others to work toward a solution.

Discuss your technique for prioritizing tasks, such as using a task management system or categorizing by urgency and importance. Provide examples of how this has helped you manage competing priorities in previous roles effectively.

Express your enthusiasm for StubHub’s mission and values, and how they resonate with your career goals. Highlight your interest in playing a pivotal role in driving customer satisfaction and contributing to innovative solutions in a leading marketplace.