Product Manager, Fraud & Security

As a Product Manager, Fraud & Security at Stytch, your primary responsibilities include collaborating with the Labs engineering team to develop advanced threat detection and fraud prevention solutions. You'll be tasked with identifying customer pain points, designing elegant product solutions, and ensuring a user-friendly experience without compromising security. Your role will also involve mentoring teammates, advocating for impactful projects, and driving product execution that ensures user safety and confidence in the Stytch platform.

To be considered for the Product Manager, Fraud & Security role at Stytch, candidates should ideally have experience as a software engineer or a proven track record in product management for highly technical products. Familiarity with security, fraud, identity, or risk management is highly beneficial. Excellent communication skills, a strong analytical mindset, and the ability to navigate ambiguity are also key traits we seek in a successful applicant.

Success as a Product Manager, Fraud & Security at Stytch is measured by your ability to design and drive execution of security products that instill confidence in customers and their end-users. Building advocacy for impactful projects that address customer needs and contribute to Stytch's growth is essential. Additionally, mentoring and uplifting your teammates while fostering a collaborative environment are key to achieving long-term success.

While prior experience at an early/mid-stage B2B startup is not strictly required, it is certainly advantageous. Stytch values adaptability and the ability to navigate the fast-paced environments typical in start-up cultures. Candidates with experience in such settings may find themselves more comfortable with the dynamic challenges that come with driving product development in our team.

The expected base salary for the Product Manager, Fraud & Security position at Stytch is between $150,000 and $210,000, depending on experience, skills, and qualifications. This salary range does not include benefits such as equity, healthcare insurance, and paid time off, which are also important components of the overall compensation package.

Prioritizing features requires a balance between customer feedback, competitive analysis, and technical feasibility. I often create a prioritization framework that considers the potential impact on customer safety, alignment with business goals, and resource availability. Engaging with stakeholders and being open to revising priorities based on evolving threats is crucial for success.

In a previous role, we received feedback that a specific authentication process created friction for end-users. By analyzing this feedback, we identified a more streamlined approach that was less intrusive while enhancing security. We collaborated with engineering to implement these changes, which resulted in improved customer satisfaction and a noticeable reduction in support queries related to authentication issues.

To stay ahead of emerging threats, I actively follow industry news, participate in relevant forums, and collaborate with security professionals. I also engage in continuous learning and upskilling by attending workshops and conferences to understand new techniques attackers might use and how to mitigate them effectively.

My approach involves fostering open communication and collaboration. I make it a point to understand the technical challenges the engineering team faces and involve them early in the product development process. By building trust and ensuring that we are aligned on objectives, we can create solutions that are both innovative and practical.

Balancing user experience with security involves designing products that are intuitive while still providing robust protection. I achieve this by conducting user research to understand pain points and iterating on designs that incorporate security measures without introducing unnecessary friction. Testing the product with real users helps identify areas where we can improve without compromising safety.

Key metrics for success in this space include the reduction in security incidents, user engagement levels, customer satisfaction scores, and the speed at which we can adapt to new threats. Tracking these metrics helps gauge the effectiveness of our products and the overall security posture of our platform.

One significant challenge was dealing with conflicting priorities from various stakeholders. To overcome this, I organized a series of meetings to align everyone on the product vision. By establishing consensus on our goals and success metrics, I was able to create a roadmap that satisfied team members' concerns while maintaining focus on critical deadlines.

Customer discovery in security involves conducting interviews, surveys, and usability tests with users to understand their pain points and experiences. I ask open-ended questions that invite conversation and focus on uncovering specific security challenges they face. Analyzing this feedback allows us to identify opportunities for product improvements and innovation.

User feedback is crucial throughout the product development cycle. It informs initial brainstorming sessions, influences feature prioritization, and aids in validating concepts during design and testing phases. I believe in maintaining a continuous feedback loop where we can iterate based on user insights to ensure our products meet their needs effectively.

I am inspired by Stytch's commitment to creating a safer internet through its innovative authentication solutions. The opportunity to work with a talented team on cutting-edge security products aligns perfectly with my passion for technology and user experience. I also appreciate Stytch's inclusive culture and dedication to personal growth, making it a great fit for my career ambitions.