OH - Inside Sales Representative - Industrial Distribution - Cleveland, OH

As an Inside Sales Representative at Ryan Herco Flow Solutions, you will be responsible for providing exceptional customer service by handling incoming calls, solving customer problems, and completing order entries. You will maximize customer interactions by converting inquiries into sales and suggesting related products. You will also write bids and quotations when needed, maintain accurate documentation of customer interactions in the ACS system, and ensure excellent communication with Outside Sales for effective account management.

To succeed as an Inside Sales Representative at Ryan Herco Flow Solutions, you should have a minimum of 2 years of proven experience in sales or customer service. Strong interpersonal skills, organization, and attention to detail are crucial, along with the ability to grasp new concepts quickly. Proficiency in MS Office, especially Word and Excel, and a typing speed of at least 40 WPM are also necessary to meet the demands of this role.

Ryan Herco Flow Solutions highly values its employees and believes in promoting from within. As an Inside Sales Representative, you will have access to various career development opportunities, including ongoing training sessions and workshops. Your performance will be recognized and rewarded, enabling you to grow and advance into higher positions within the company based on your contributions and commitment.

At Ryan Herco Flow Solutions, we offer a comprehensive benefits package for our Inside Sales Representatives, including competitive pay, medical, dental, and vision insurance. Other benefits include paid vacation, sick leave, holiday pay, a floating holiday, life insurance, and tuition reimbursement. We also have a 401(k) plan with a company match, ensuring your financial well-being is well taken care of.

Essential skills for an Inside Sales Representative at Ryan Herco Flow Solutions include strong verbal and written communication abilities, excellent problem-solving skills, and a high level of organization. You should possess the ability to build rapport with customers, show empathy during interactions, and guide them toward making purchase decisions. Being self-motivated and goal-oriented is also crucial for achieving sales targets.

In your response, highlight specific roles and responsibilities from your past positions related to sales or customer service. Emphasize any quantifiable achievements, such as sales targets met or exceeded, customer satisfaction ratings, and experiences where you effectively resolved customer issues.

Share your approach to handling rejection by emphasizing resilience and learning from each experience. Discuss strategies for dealing with difficult customers, such as active listening, showing empathy, and working to find a solution that satisfies both parties while remaining professional.

Discuss specific techniques such as employing a consultative sales approach, asking probing questions to understand customer needs, providing detailed product information, and suggesting complementary products or upgrades to enhance the customer's decision-making.

Explain your organizational skills and how you manage your time effectively. Discuss methods like using customer relationship management (CRM) tools to document inquiries, setting priorities based on urgency and potential sales value, and staying proactive to follow up with customers.

Express your interest in the company by mentioning specific aspects you admire, such as the company's reputation in the industry, commitment to employee development, and opportunities for career advancement. Showcase how your values align with theirs.

Research Ryan Herco Flow Solutions beforehand and discuss your knowledge of their product range and industries served. Show enthusiasm for the products and mention how your understanding can help you effectively assist customers.

Provide a specific scenario where you went above and beyond in customer service. Talk about the problem you solved, the actions you took to ensure customer satisfaction, and how it led to positive feedback or increased loyalty.

Discuss personal strategies that keep you motivated, such as setting specific achievable goals, tracking your progress, and celebrating small victories. Emphasize your passion for the role and commitment to achieving results.

Share your career aspirations and how the Inside Sales Representative position at Ryan Herco Flow Solutions is a stepping stone toward achieving those goals. Discuss your plans for professional growth and how you envision your future with the company.

Describe your sales style by incorporating elements such as building relationships, being consultative, or responding to customer needs. Give examples of how you've successfully used your style to close sales or gain customer trust.