About Us

Surreal is where the world’s leading talent manages their AI likeness. We’re still under wraps, but thrilled to share more with you privately.

The Role

As a Client Manager, you’ll report to the CEO. Your mission is to ensure our client satisfaction, drive product adoption, and help high-profile clients maximize their value on the platform. You will develop a deep understanding of client needs, translating feedback to internal stakeholders to make sure we’re evolving our approach to product, process, and service. More of what you’ll own below.

• Sales Enablement: Equip the team with client briefs, customized pitch decks, and product demos to effectively engage potential clients.

• Client Onboarding & Implementation: Co-pilot every step of client onboarding to ensure smooth setup and product education — from prep to execution to tracking.

• Relationship Management: Build strong client relationships, act as a trusted partner and conduct regular check-ins and strategy sessions with Client Lead.

• Client Insights & Collaboration: Gather client feedback to inform product improvements and act as the “voice of the customer” in internal discussions.

• Success Metrics & Reporting: Define, track, and report on client health and success metrics to the team for a clear picture, driven actions for outcomes.

About You

You’re excited to not just have client relationships but forge deep partnerships as a trusted confidant. You thrive in dynamic, client-led work — more on this below.

• Proven ability to prepare client briefs, pitch decks, product demos, and resources.

• Strong record of guiding non-technical clients through software onboarding.

• Skilled at ensuring clients are supported from the start, fostering long-term success.

• Excellent at building strong, trust-based relationships with clients.

• Adept at acting on client feedback, representing their voice to drive product improvements.

• Data-driven with a focus on defining, tracking, and reporting client success metrics.