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Associate General Manager International

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 


With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.


Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 


Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.


This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.


As the Associate General Manager of International, you will help developing this global reach by being the right hand to the General Manager, and play a key role working across product, clinical operations, sales, customer success and marketing.

This is a highly cross-functional role that requires deep collaboration and stakeholder management, attention to detail, project management, strong analytical skills and the ability to make things happen.


What you'll be doing:
  • Help the GM handle the team through project management, operating enablement, and critical initiatives program development.
  • Collaborate with the GM to define the goals and strategic initiatives to be launched by the business.
  • Lead the clinical operations including service delivery.
  • Be responsible for supporting and improving the team's effectiveness through planning, prioritization, and driving executional follow-ups.
  • You will serve as a program manager on impact projects, from concept to strategy and execution, working with a vast array of partners on both the strategic vision and project execution. 
  • Promote a metrics-driven culture, with the development of consistent approaches to setting performance targets, forecasting and ongoing performance improvement.
  • Process Improvement: Identify operational and structural weaknesses and help improve existing or develop new processes to keep our local and regional teams as efficient as possible. Cycle learnings back to leadership for continuous improvement.
  • Lead by Example: Be incredibly truth-seeking with data, set a high bar for the team to think boldly and creatively, communicate frequently and with high quality; then funnel that energy into concrete processes and execution plans.


What you need to have:
  • 5+ years of corporate strategy, start-up operations and executive management experience.
  • Highly proficient in spoken and written English.
  • You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key take-aways, and disseminate meaningful insights.
  • Have top-notch project/process management skills, and you are rigorous, energetic, agile, flexible, and can think outside the box.
  • Balance attention to detail with swift execution - be a strong problem solver with a data-oriented approach.
  • Grittiness, creativity, ability to operate with unknowns to get things done.
  • Ability to diffuse conflict without escalation through strong interpersonal skills.


Bonus Points:
  • Real-world entrepreneurship experience.
  • Bachelor’s Degree in Economics, Management or related areas.


To ensure you feel good solving a big Human problem, we offer:
  • A stimulating, fast-paced environment with lots of room for creativity;
  • A bright future at a promising high-tech startup company;
  • Career development and growth, with a competitive salary;
  • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
  • A flexible environment where you can control your hours (remotely) with unlimited vacation;
  • Access to our health and well-being program (digital therapist sessions);
  • Remote or Hybrid work policy;
  • To get to know more about our Tech Stack, check here.


Portugal - Sword Benefits & Perks:


• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Unlimited vacation

• Snacks and beverages

• English class

• Unlimited access to our Learning Platform



Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.



Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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CEO of Sword Health
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Virgilio Bento
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What You Should Know About Associate General Manager International, Sword Health

At Sword Health, we're on a transformative journey to free two billion people from pain, and we need a passionate Associate General Manager International to join our vibrant team in Porto. As the only end-to-end platform focused on predicting, preventing, and treating pain, we aim to create a pain-free world by leveraging cutting-edge technology. Not only have we garnered awards like the Forbes Best Startup Employer in 2024, but we've also raised over $300 million to spearhead our impact across the globe. In this rewarding role, you will work closely with the General Manager to expand our influence internationally, collaborating with various departments including product development, clinical operations, and marketing. Your days will involve project management, setting strategic goals, and leading efforts to enhance our service delivery, all while fostering a metrics-driven culture among your team. With at least 5 years of experience in corporate strategy and executive management, you're no stranger to high-stakes environments. Your ability to communicate concisely, solve complex problems, and inspire creativity in your colleagues will be crucial. Join us as we scale this mission, contribute to a culture of continuous improvement, and redefine the future of healthcare, all while enjoying the flexibility of remote work and unlimited vacation. If you’re ready to make a significant impact on a massive scale, Sword Health is the place for you!

Frequently Asked Questions (FAQs) for Associate General Manager International Role at Sword Health
What are the main responsibilities of an Associate General Manager International at Sword Health?

The Associate General Manager International at Sword Health plays a pivotal role in expanding our international operations, directly supporting the General Manager in various strategic initiatives. Responsibilities include managing project operations, leading clinical service delivery, optimizing team effectiveness, and spearheading metrics-driven performance enhancements. This role requires cross-functional collaboration, ensuring smooth execution across departments like sales, marketing, and product management.

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What qualifications are needed for an Associate General Manager International at Sword Health?

Ideal candidates for the Associate General Manager International position at Sword Health should have at least 5 years of relevant experience in corporate strategy, executive management, or start-up operations. Proficiency in spoken and written English is essential, alongside strong project management skills. A Bachelor's Degree in Economics, Management, or related fields is preferred, while real-world entrepreneurship experience would be a bonus.

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What does a typical day look like for an Associate General Manager International at Sword Health?

A typical day for an Associate General Manager International at Sword Health involves collaboration with the GM on strategic goals, managing cross-department projects, and ensuring effective service delivery. You’ll analyze performance metrics, initiate process improvements, and provide leadership to team members. The role is dynamic, requiring agility, problem-solving skills, and open communication to drive project execution and team alignment.

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What benefits does Sword Health offer for the Associate General Manager International role?

Sword Health provides a comprehensive benefits package for the Associate General Manager International role, including health, dental, and vision insurance, meal allowances, equity shares, and a flexible working arrangement. Employees enjoy unlimited vacation, access to a health and well-being program, and opportunities for career development within a promising high-tech startup environment.

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How can I apply for the Associate General Manager International position at Sword Health?

To apply for the Associate General Manager International position at Sword Health, please visit our careers page. Ensure you have a valid EU visa and are based in Portugal, as relocation assistance is not offered. Prepare your resume and a cover letter highlighting your relevant experience in corporate strategy and project management to showcase your candidacy effectively.

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Common Interview Questions for Associate General Manager International
How do you prioritize tasks as an Associate General Manager International?

As an Associate General Manager International, prioritizing tasks revolves around strategic alignment with the company's goals. I would assess the urgency and potential impact of each task, using a project management framework to facilitate effective decision-making. Moreover, ensuring regular communication with the team is essential in managing priorities effectively.

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Can you provide an example of a project you successfully managed?

In my previous role, I initiated and led a market expansion project that involved cross-functional teams. I established clear timelines, set measurable goals, and regularly tracked our progress. By fostering collaboration and maintaining open lines of communication, we successfully launched in a new region, significantly increasing our client base.

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What strategies do you use to drive team collaboration?

Driving team collaboration entails establishing a culture of open communication and shared goals. I regularly organize structured meetings to sync our progress and also encourage informal discussions to foster relationships. Leveraging collaborative tools and setting clear expectations can create an environment where every team member feels valued and empowered to contribute.

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How do you handle conflict within your team?

I believe in addressing conflict proactively by facilitating a discussion in a calm and constructive manner. Encouraging team members to express their perspectives allows us to understand the root cause of the conflict. I aim to find common ground to develop a solution that both parties can agree upon, ensuring that we maintain a positive team dynamic.

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What role does data play in your decision-making process?

Data plays a crucial role in my decision-making process. I utilize data analytics to identify trends, measure performance against KPIs, and make informed decisions. By employing a metrics-driven approach, I ensure that strategic initiatives are backed by solid evidence, allowing for continuous improvement based on measurable outcomes.

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Describe your approach to improving team performance.

My approach to improving team performance includes setting clear expectations and goals, providing necessary resources and support, and promoting a culture of accountability. I regularly assess individual and team performances through metrics, providing feedback, and identifying areas for growth. Investing in continuous learning opportunities also helps in driving overall team effectiveness.

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How do you ensure alignment with company objectives?

Ensuring alignment with company objectives necessitates clear communication of the overarching goals to the team. I regularly reference these goals during planning sessions and project updates. By reinforcing how our initiatives contribute to broader objectives, I motivate the team to stay focused and aligned with company vision.

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What motivates you to join Sword Health?

Joining Sword Health excites me due to its noble mission of freeing people from pain and leveraging technology to transform healthcare. The opportunity to work alongside talented individuals in a rapidly growing, values-driven organization resonates with my personal and professional goals, making this role a perfect fit for my skills and ambitions.

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How do you manage change in a fast-paced environment?

In a fast-paced environment, managing change requires flexibility and a proactive mindset. I embrace change by rapidly assessing new challenges and adjusting priorities accordingly. Fostering an adaptive culture within the team allows us to navigate transitions smoothly while ensuring continued focus on our strategic goals.

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What skills are crucial for being an effective Associate General Manager International?

Key skills for an effective Associate General Manager International include strong project management abilities, excellent communication skills, analytical thinking, and interpersonal skills. The capability to adapt quickly to changes and to collaborate across various functions is also vital, along with the creativity to find solutions to complex challenges.

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Sword Health is a healthcare company that aims to free 2 billion people from pain by creating the first and only end-to-end global platform to prevent, manage, and treat pain while saving clients millions in healthcare costs.

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Full-time, hybrid
DATE POSTED
January 15, 2025

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