Job details

Associate Renewals Representative

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We’re an international company that understands how to cultivate an inclusive environment across remote teams.

And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

Reporting to the Sr Director Customer Success you will engage with Sysdig customers to notify them of upcoming renewals, gauge their renewal readiness, and assess their general needs
You will create renewal proposals to customers and manage all facets of renewal negotiation and bookings process
You will create win/win negotiation strategies that maximize contract value while enhancing the customer relationship
You will keep a renewals forecast summary that outlines the status of pending renewals to management & identifies at risk renewals
You will maintain an understanding of Sysdig licensing models to provide both sales and customers assistance in licensing discussions
You will work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable offers

What you will bring with you

1-2 years demonstrated success in a Renewal Account Management or Customer Success capacity
Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
Experience building relationships with peers and partners
Experience using SalesForce

What we look for

Excellent customer management skills; including sales, account management, and customer service
Personal initiative to identify areas of process improvement and efficiency
Strong work ethic and quota achievement

Why work at Sysdig?

We’re a well funded startup that already has a large enterprise customer base
We have an organizational focus on delivering value to customers
Our open source tools are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

Great compensation package, including equity opportunities
An international culture with employees in more than 40 countries
Flexible work arrangement
Mental well-being support for you and your family and company-wide wellness days
Development opportunities

We would love for you to join us! Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Sysdig Glassdoor Company Review

3.8

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CEO of Sysdig

Suresh Vasudevan

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What You Should Know About Associate Renewals Representative, Sysdig

Are you ready to kickstart your career with an innovative company that’s leading the charge in cloud security? At Sysdig, we’re on the lookout for an Associate Renewals Representative to join our dynamic team in Belgrade. In this role, you’ll be the lifeline for our customers, notifying them of upcoming renewals and ensuring they’re primed for seamless transitions. You’ll get to flex your negotiation skills while creating win/win strategies that keep our clients happy and our contracts thriving. Your day-to-day will include crafting renewal proposals, managing the entire renewals process, and maintaining a close eye on our renewals forecast. Your contribution will not just support our growth but help our customers maximize their experience with our renowned SaaS products. The ideal candidate will have a background in Renewal Account Management or Customer Success, along with experience building solid relationships and a strong initiative for process improvement. At Sysdig, we pride ourselves on our flexible work culture and a commitment to diversity and inclusion. We believe in the power of teamwork and are eager to cultivate an environment where everyone can thrive. Enjoy competitive compensation, development opportunities, and a vibrant international culture that spans over 40 countries. If you’re passionate about cloud security and ready to make an impact, we would love to hear from you!

Frequently Asked Questions (FAQs) for Associate Renewals Representative Role at Sysdig

What are the main responsibilities of the Associate Renewals Representative at Sysdig?

As an Associate Renewals Representative at Sysdig, you'll be responsible for engaging with customers to notify them of upcoming renewals, crafting renewal proposals, managing negotiation processes, and maintaining the renewals forecast summary. Your role will also involve collaboration with various teams to ensure a smooth renewal process.