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Clinical and Community Outreach Manager

We are seeking a dynamic and passionate Clinical and Community Outreach Manager to drive Talkiatry's mission by connecting our high-quality mental health services with the communities and clinical partners who need them. In this newly established role, you’ll not only help build relationships with providers and community organizations, but you’ll also play a pivotal role in shaping the development of the department, setting the foundation for impactful outreach initiatives at Talkiatry. We’re looking for a self-starter with a motivated, business-owner mentality who can bring both strategic insight and hands-on energy to this essential role.   


You will:
  • Build and manage strategic partnerships with healthcare providers and community organizations to drive referrals and expand Talkiatry’s reach in targeted communities.  
  • Develop and execute outreach strategies to promote Talkiatry's services, identifying and engaging with key patient referral sources across priority markets.  
  • Represent Talkiatry in the field 4-5 days per week, meeting with providers, community leaders, and patients to discuss needs, address barriers to mental health care, and foster collaborative partnerships.  
  • Organize and lead educational meetings, presentations, and events (in-person and virtual) to enhance brand awareness and promote Talkiatry's unique approach to mental health care.  
  • Collect and analyze community feedback to inform Talkiatry’s marketing, clinical programs, and future service development, ensuring our offerings remain relevant and impactful.  
  • Collaborate with internal teams (Marketing, Product, Clinical Operations) to align outreach efforts with broader Talkiatry initiatives and operational goals.  


You have:
  • 3-5 years of experience in outreach, business development, or clinical relations in healthcare, with a demonstrated ability to build and manage strategic partnerships.  
  • Must be based in the Metro New York City area, with the ability to work both in the field and at our Manhattan office as needed.  
  • Knowledge of the healthcare landscape, especially in mental health or related fields, with a strong understanding of community needs and clinical workflows, is a plus but not required 
  • Outstanding interpersonal and communication skills, with the ability to connect, engage, and inspire diverse stakeholders, from clinicians to community leaders.  
  • A proactive and self-motivated approach, with strong project management skills and an ability to adapt in a fast-paced environment.  
  • Familiarity with CRM tools and experience in managing data for outreach and reporting.  
  • A bachelor’s degree in healthcare, business, communications, or a related field is a plus but not required 


Why Talkiatry:
  • Top-notch team: Join a diverse, motivated group committed to reshaping mental health care.  
  • Collaborative environment: Work in a supportive setting where innovation is encouraged.  
  • Flexible hybrid location: While this is a field-based role, you’ll also have the flexibility to work from home and visit our Manhattan office (NoMad) as needed.  
  • Excellent benefits: Talkiatry offers comprehensive medical, dental, and vision plans effective from day one, 401K with match, generous PTO, paid holidays, paid parental leave, and more.  
  • Growth potential: As Talkiatry expands, you’ll have opportunities to enhance your skills and advance your career.  
  • Meaningful impact: Help remove barriers to mental health care in underserved communities and make a tangible difference in the lives of patients and providers.  


$85,000 - $100,000 a year
The compensation range for this position is an annual salary of $85k - $100 + 15% potential bonuses based on performance.  

Commuter Stipend & Milage Reimbursement: NYC employees will be provided a monthly stipend for public transportation costs all other employee will be granted milage reimbursement for miles driven to perform outreach.   

Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care.  

We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.  

 

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.  With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 


Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.  

 

 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. 

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What You Should Know About Clinical and Community Outreach Manager, Talkiatry

Are you ready to make a real difference in the field of mental health? Talkiatry is on the lookout for a passionate Clinical and Community Outreach Manager based in New York, NY! In this exciting role, you'll be instrumental in building relationships within the community and connecting our innovative mental health services with those who need them most. As a self-starter with a business-owner mentality, your strategic insights will help shape the development of our outreach initiatives while also delivering hands-on energy in the field. You’ll partner with healthcare providers and community organizations, creating pathways for referrals and enhancing accessibility to mental health care. Imagine representing Talkiatry at events, engaging with community leaders, and organizing educational meetings that promote our unique approach to mental health. With your experience in outreach or clinical relations, you will collect valuable feedback, collaborate across departments, and ensure our initiatives are not just impactful but truly relevant to community needs. Whether you’re managing strategic partnerships or leading innovative projects, you’ll thrive in a collaborative environment that promotes personal and professional growth. At Talkiatry, you’ll work alongside a dedicated team committed to reshaping the way mental health care is accessed and experienced. Plus, with flexible working options, generous benefits, and the potential to grow in your career, why wouldn't you want to join us in our mission to transform psychiatry with human-centered care?

Frequently Asked Questions (FAQs) for Clinical and Community Outreach Manager Role at Talkiatry
What are the primary responsibilities of a Clinical and Community Outreach Manager at Talkiatry?

As a Clinical and Community Outreach Manager at Talkiatry, your main responsibilities will include building strategic partnerships with healthcare providers and community organizations, executing outreach strategies, representing Talkiatry in the field, and organizing educational events. You will play a crucial role in gathering community feedback to inform our services and collaborating with internal teams to align outreach with Talkiatry's broader initiatives.

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What qualifications are needed for the Clinical and Community Outreach Manager position at Talkiatry?

To qualify for the Clinical and Community Outreach Manager position at Talkiatry, candidates should have 3-5 years of experience in outreach, business development, or clinical relations within healthcare. Outstanding interpersonal and communication skills are crucial, along with a proactive approach and project management capabilities. Familiarity with CRM tools and a degree in healthcare or business is a plus, but not required.

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Is the Clinical and Community Outreach Manager role at Talkiatry field-based?

Yes, the Clinical and Community Outreach Manager role at Talkiatry is primarily field-based, requiring attendance at various community events and meetings with providers and leaders. However, you will also have the flexibility to work from home and visit our Manhattan office as necessary, promoting a balanced work-life dynamic.

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What kind of impact can I make as a Clinical and Community Outreach Manager at Talkiatry?

As a Clinical and Community Outreach Manager at Talkiatry, you will have the opportunity to make a meaningful impact by removing barriers to mental health care in underserved communities. Your work will facilitate better access for patients and help shape the services that directly address community needs, ultimately improving health outcomes.

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How does Talkiatry support the professional development of a Clinical and Community Outreach Manager?

Talkiatry is committed to the growth of its employees, including the Clinical and Community Outreach Manager. As we expand, there will be numerous opportunities for skill enhancement, career advancement, and collaboration within a top-notch, supportive team that values innovation and engagement.

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What is the salary range for a Clinical and Community Outreach Manager at Talkiatry?

The salary range for the Clinical and Community Outreach Manager position at Talkiatry is between $85,000 and $100,000 per year, along with a potential additional bonus of up to 15% based on performance. This competitive compensation underscores Talkiatry’s commitment to recognizing the value of its team members.

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What does the work environment look like for a Clinical and Community Outreach Manager at Talkiatry?

The work environment for a Clinical and Community Outreach Manager at Talkiatry is collaborative and dynamic. Employees are encouraged to bring innovation and energy to their roles, working both independently in the field and with a diverse team in the office to accomplish outreach goals. This fosters a culture of support and continual learning.

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Common Interview Questions for Clinical and Community Outreach Manager
What strategies would you use to build partnerships as a Clinical and Community Outreach Manager at Talkiatry?

To build partnerships, I would first conduct thorough research to identify key providers and organizations that align with Talkiatry's mission. Then, I would approach these stakeholders with tailored proposals that clearly outline mutual benefits, making sure to build rapport and trust over time. Regular communication and follow-ups will also be crucial to maintaining those relationships.

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How do you plan to engage with diverse communities in New York as a Clinical and Community Outreach Manager?

Engagement with diverse communities requires understanding their unique needs and challenges. I would leverage community insights through surveys and meetings, then tailor outreach initiatives to address those needs. Building genuine relationships with local leaders and attending community events will also allow us to better serve those communities effectively.

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Can you explain how you would evaluate the effectiveness of outreach strategies?

Evaluating the effectiveness of outreach strategies involves setting clear, measurable goals from the outset. I would track metrics such as referral rates, community engagement levels, and feedback collected from stakeholders. Regularly reviewing this data will help to assess our impact and adjust our strategies as needed to ensure we meet our objectives.

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What experience do you have with community feedback analysis?

I have experience in collecting and analyzing community feedback through surveys and focus groups. This feedback is invaluable for understanding the needs of the community and refining our services. I ensure that insights gained from this feedback are communicated to relevant teams to inform marketing and program development effectively.

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How would you collaborate with internal teams at Talkiatry?

Collaboration with internal teams at Talkiatry would involve clear communication and sharing of goals. I would participate in regular meetings, align outreach initiatives with marketing and clinical objectives, and create a collaborative atmosphere where feedback is welcomed and everyone’s contributions are valued.

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Describe a challenge you faced in a previous outreach role and how you overcame it.

In a previous role, I encountered resistance from a community organization hesitant to partner. To overcome this, I scheduled a meeting to understand their concerns and showcased how our services directly align with their goals. By addressing their apprehensions and emphasizing our shared mission, we ultimately forged a successful partnership.

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What sets your approach to community outreach apart from others?

My approach to community outreach is characterized by an emphasis on genuine relationships and active listening. I believe that understanding community needs, building trust, and fostering open dialogue are vital components of effective outreach. I also prioritize cultural competency, ensuring that our outreach efforts respect and honor the diversity within communities.

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How do you prioritize tasks and manage your time effectively as a Clinical and Community Outreach Manager?

I prioritize tasks by assessing their urgency and impact on our goals. I utilize project management tools to organize my workload and set deadlines, making sure to allocate time for community interactions and internal collaboration. Regular reviews help me stay on track and adjust my priorities as situations evolve.

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What role does communication play in your outreach efforts?

Communication plays a crucial role in outreach efforts as it helps build relationships, convey key messages, and engage stakeholders. I prioritize clear and welcoming communication with all parties involved, ensuring that our objectives and offerings are well understood while also being receptive to feedback and concerns.

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Can you give an example of an outreach campaign you successfully managed?

Certainly! In my previous role, I managed an outreach campaign focused on increasing access to mental health resources in underserved neighborhoods. I coordinated workshops, established partnerships with local organizations, and utilized social media to raise awareness. This resulted in a significant increase in service inquiries and strengthened community relationships.

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Transform psychiatry with accessible, human, and responsible care.

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Full-time, hybrid
DATE POSTED
November 29, 2024

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